Lead Plumbing Technician

Job Description

Job Description

Since 1990, Harmcor Plumbing & Heating has built a reputation for reliable, high‐quality plumbing, heating, and cooling services—and for treating our team like the skilled professionals they are. As a locally owned company, we take pride in supporting our technicians, giving them room to grow, and making sure they feel valued every day on the job.

We are currently hiring a Lead Service Technician with extensive hands-on plumbing or HVAC service experience. This role is suited to a confident journeyperson who enjoys complex service work, supporting other technicians, helping maintain quality standards, and contributing to a strong team culture.

Why Work With Harmcor

At Harmcor, you’re more than a number. We invest in your development, respect your expertise, and make sure you have the tools, training, and support to do your best work. Our team‐first culture means your safety, well‐being, and professional growth come first.

What You Bring

You bring extensive hands-on experience in plumbing or HVAC service, strong troubleshooting skills, and the judgment to assess complex jobs, support other technicians, and maintain high standards for safety, quality, and customer service. You are professional, practical, detail-oriented, and comfortable providing field-level guidance when issues arise.

Duties and Responsibilities

• Complete plumbing and HVAC service work at a high level, including more complex service calls, repairs, installations, and troubleshooting.
• Provide practical support and guidance to technicians in the field when they encounter technical questions or unexpected issues.
• Review selected jobs for quality, completeness, safety, and adherence to company standards.
• Prepare or support quotes for larger, more complex, or higher-risk jobs, including reviewing scope, materials, labour, and customer expectations.
• Help ensure technicians complete clear job notes, photos, and documentation needed for customer communication, follow-up, and billing.
• Support consistent customer service by communicating professionally, explaining work clearly, and escalating concerns when needed.
• Model and reinforce safe work practices in the field, including use of required equipment, adherence to company health and safety standards, and prompt reporting of hazards, incidents, or near misses.
• Act as backup for the Operations Manager when needed, including helping coordinate field priorities and supporting technician questions or escalations.

Skills and Competencies

• Journeyman certificate in plumbing, HVAC, or a related trade
• Extensive hands-on plumbing or HVAC service experience
• Strong understanding of plumbing, heating, and air conditioning systems and components
• Strong troubleshooting skills and sound judgment when assessing complex service issues
• Ability to provide clear guidance and practical support to other technicians
• Effective communication, interpersonal, and leadership abilities
• Strong time management skills with the ability to prioritize tasks and respond to changing field priorities
• Attention to detail and a strong commitment to safe, high-quality work
• Ability to prepare accurate information for quotes on larger or more complex jobs
• Professional, ethical, and customer-focused approach

Additional Requirements

• Valid Alberta Class 5 driver’s license with fewer than 6 demerits
• Driver’s abstract required at time of interview
• Able to work overtime and participate in an on-call rotation
• Ability to work both independently and collaboratively in a fast-paced service environment
• Must supply basic hand tools

Working Conditions

• Work performed indoors and outdoors in varying environmental conditions
• Tasks may require climbing, kneeling, reaching, or working in awkward positions
• Occasional heavy lifting may be required

Benefits

• Ongoing training and professional development
• Company vehicle with fuel
• Dental, extended health, vision, and life insurance benefits
• Supportive team environment
• Annual clothing / boot allowance
• Company-provided shirts, hats, and outerwear.
• Company-provided PPE

Schedule

• Monday to Friday, 8 a.m. to 5 p.m., with occasional overtime and participation in the rotating evening and weekend on-call schedule.
• Flexible vacation and personal time.

Since 1990, Harmcor Plumbing & Heating has built a reputation for reliable, high‐quality plumbing, heating, and cooling services—and for treating our team like the skilled professionals they are. As a locally owned company, we take pride in supporting our technicians, giving them room to grow, and making sure they feel valued every day on the job.

At Harmcor, you’re more than a number. We invest in your development, respect your expertise, and make sure you have the tools, training, and support to do your best work. Our team‐first culture means your safety, well‐being, and professional growth come first.

Company Description

Since 1990, Harmcor Plumbing & Heating has built a reputation for reliable, high‐quality plumbing, heating, and cooling services—and for treating our team like the skilled professionals they are. As a locally owned company, we take pride in supporting our technicians, giving them room to grow, and making sure they feel valued every day on the job. \n\nAt Harmcor, you’re more than a number. We invest in your development, respect your expertise, and make sure you have the tools, training, and support to do your best work. Our team‐first culture means your safety, well‐being, and professional growth come first.