Training Specialist

Job Summary

Reporting to, Manager, Training and Systems Support, this position supports the Techncial Operations trainng program through course development and improvement, training related manuals/documentation and LMS administrative functions.

Duties & Responsibilities

• Develop regulatory and technical training programs and material relating to Technical Operations for all users
• Use online learning platforms, guides, simulations and in-person instructional techniques to build Technical Operations Team Members proficiencies
• Independently review, develop and upgrade training programs and material as required by departmental needs and process changes
• Ensure training programs support regulatory compliance and operational readiness
• Contribute to AMOS efficiencies and the implementation of new modules through training and process development
• Recommends process improvements in collaboration with Technical Operations leadership
• Participate in user acceptance testing and validation of systems processes
• Improve end-user system adoption and proficiency through targeted training interventions
• Act as a Super User for the Learning Management System for internal and externally managed training activities. This includes setting up curriculum, user access and governance of the LMS.
• Participate in regular organisational meetings
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Adult Learning Techniques (Certificate of Adult Education or similar) - required
• Computer Based course development - required
• High level of computing and software skills/knowledge - required
• Experience working in aviation maintenance departments - asset
• Experience with aviation maintenance management software systems - asset

Location

Toronto (Billy Bishop Toronto City Airport - YTZ)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.