Operational Support and Customer Service

Company Description

EMCO Corporation is one of Canada’s largest integrated distributors of products for the construction industry. Our business is primarily focused on the plumbing industry. Our Profit Centres are the key to how we do business

Our Emco Hamilton Kenilworth location stands as a shining example of a business that has not only been built on a sustainable foundation off success, but has also embraced diversification, innovation, and a commitment to personal and professional development. 

Central to Emco Hamilton Kenilworth's triumph is its exceptional dream team, a collective of dedicated individuals who bring passion and expertise to the table. This team is not just a group of employees, but a community of like-minded professionals who thrive on collaboration and innovation. Their ability to adapt to changing market dynamics and embrace new challenges positions Emco Hamilton Kenilworth as a true industry leader.

Emco Hamilton Kenilworth's dream team is characterized by their unwavering determination to push boundaries and exceed expectations. They are not content with resting on their laurels; instead, they consistently seek opportunities for growth and learning. This mindset of continuous improvement is deeply ingrained in the company culture, fostering an environment where innovation is celebrated and risk-taking is encouraged.

Job Description

Do you have an eye for the details for operational efficiency in a business? Are you a driven high energy professional looking to launch you career in business learning from the ground up? If this sounds like you, apply to our vacant role now!

As an operational support and customer service teammate you will learn hands-on and receive the guidance, mentoring, and support you need to be successful in your career at EMCO. The ideal candidate is someone that takes ownership of working in a warehouse environment for the first 3-6 months and focused on learning the foundation of our business. You need to be hard working, quick learner, great with people and able to work collaboratively in a team environment.

Although we are looking for a candidate that focuses and strives on operational efficiency, successful graduates of the program have continued their careers with EMCO in various positions such as Senior Account Managers, Technical Sales Specialists, Purchasers, Operations Managers and Profit Centre Managers!

Phase 1 -Warehouse Logistics

• Learn the products we sell, how they get from the vendor to the customer and understand all levels of sales support.

Phase 2 - Counter Sales 

• Get involved in our customer service, counter sales, order management, inventory and pricing controls, credit management, financial statements and much more... 

Phase 3 - Administration and Operational Support 

• Learn about our accounts payable process, accounts receivable process, daily tendering and processing customer invoices, and introduction into purchasing and pricing.

Phase 4 - Operations Management 

• Own the operational segment of the business with a focus on purchasing, pricing, training teammates, inventory management, and much more!

Qualifications

• College and/or University degree
• Customer Service/Customer facing interaction experience required 
• Positive attitude and results oriented mindset
• Work well in a support and team based environment with minimal supervision
• Sales and/or Operations background and experience preferred
• Excellent customer service and organizational skills
• Desire to develop, learn and grow
• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
• Proficient in Microsoft Office software

Additional Information

What EMCO Offers You:

• A world-class development program tailored for you

• Great mentors and on-the-job training

• Growth potential with competitive salary, and profit sharing

• A career with a solid, stable company with strong core values

• Full benefits and pension package

• A commitment to internal promotion

Salary Range: $45,000 - $65,000

Salary Range is based on total compensation for a first year teammate in the Operational Support and Customer Service role. It is a combination of base salary plus profit sharing based on performance of the individual as well as the business. 

Emco is an equal opportunity employer and is committed to maintaining a barrier free workplace where all employees can contribute to their fullest potential. We welcome all applications to ensure we have an inclusive workforce that reflects the diversity of the customers and communities in which we live and serve. Should you require an accommodation as part of the recruitment process, please let us know and we will work with you to meet your needs.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.