On Call Client Service Coordinator

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Service Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking a dependable and compassionate individual with exceptional customer service skills, a strong willingness to learn, and a demonstrated ability to excel in scheduling for the position of On-Call Client Service Coordinator. This role requires evening and weekend availability, with some weekday coverage needed for team absences or vacations.

The successful candidate will work a minimum of 15 hours per week, including weekend shifts.

Primary Responsibilities

All shifts are in-office, and reliable transportation is required.

Communicate: Professionally engage with patients, families, staff, and funder organizations

Process: Quickly handle funder referrals and updates in the EMR (Procura)

Review: Collaborate with Supervisors, field employees and patients to assess service needs

Schedule: Assign care providers based on client needs, geographic area, staff skill set and availability

Coordinate: Ensure consistent caregiver assignments and service delivery

Notify: Keep patients and staff informed of initial and ongoing schedules

Utilize: Optimize staff schedules to meet their availability and client care needs

Document: Maintain accurate records in the EMR

Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

Immediate Impact: Make a real difference in the lives of employees, patients and their families

Competitive Salary: Earn a competitive wage commensurate with experience

Health Benefits: Comprehensive health, dental, and vision insurance for you and your family

Paid Time Off: Competitive leave time to ensure work-life balance

Retirement Plan: Employer-contributed retirement savings plan

Supportive Team: Be part of a collaborative and supportive team environment

Growth: Opportunities for professional development and career growth

Education

Secondary School Diploma

Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience And Abilities

A minimum of two years related customer service experience, preferably in healthcare

Proven customer service skills, preferably in healthcare or other high-paced customer service environment

Strong ability to communicate effectively, both written and orally, in English

Ability to handle issues and problem solve with tact and diplomacy

Excellent computer skills (Windows, Microsoft office, internet, EMR)

Ability to prioritize and handle multiple demands in a fast-paced environment

Proven organizational and teamwork skills; able to work independently and prioritize workload

Positive work and attendance performance essential

Strong interpersonal skills including demonstrated ability to build rapport and connections

Advanced competency in keyboarding and scheduling software with a willingness to learn

French language proficiency will be considered an asset and is a requirement for all Quebec locations

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Primary Location

ON-Sarnia