4 Internet Managers

Company Description

Dealer Intelligence Inc. is Canada’s largest private Business Development Center (BDC), delivering high-quality appointments to automotive dealerships across the country since 2014. The company’s inbound team specializes in proven techniques and best practices to convert inbound leads into showroom visits. Its outbound team leverages tools such as Blackbook and ChromeData to identify previous customers who are likely to repurchase and reengage them through personalized URLs and follow-up calls. Dealer Intelligence Inc. focuses on driving measurable results for dealership partners through data-driven outreach and customer-centric communication. Team members work in a fast-paced, performance-oriented environment with strong emphasis on service quality and lead conversion.

Role Description

The Internet Managers (4 openings) will be responsible for overseeing and optimizing online lead management for dealership clients in a full-time remote role. Day-to-day tasks include managing incoming internet leads, responding promptly and professionally to customer inquiries via email, chat, text, and phone, and nurturing prospects through the sales funnel to confirmed appointments. Internet Managers will coordinate with dealership sales teams to ensure accurate appointment information, track lead status, and update CRM systems regularly. They will analyze lead performance, identify opportunities to improve response times and conversion rates, and follow standardized scripts and best practices while customizing communications to individual customer needs. The role also involves monitoring online marketing channels, ensuring consistent messaging, and contributing feedback to improve digital campaigns and customer engagement strategies.

Qualifications

• Experience managing internet or BDC leads in automotive, retail, or similar customer-focused environments; familiarity with dealership operations is an asset.
• Proficiency with CRM systems, lead management tools, and basic data entry; comfort working with online communication platforms (email, chat, SMS, video calls).
• Strong written and verbal communication skills, including clear, professional phone etiquette and the ability to tailor messages to different customer profiles.
• Excellent organizational and time-management abilities, with capacity to handle high lead volumes, prioritize tasks, and meet response and conversion targets.
• Demonstrated customer service skills, including active listening, problem-solving, and maintaining a courteous, respectful approach in all interactions.
• Ability to work independently in a remote environment, maintain consistent productivity, and collaborate effectively with dispersed team members and dealership staff.
• Comfort interpreting basic performance metrics (conversion rates, response times, appointment show rates) and using insights to adjust daily activities.
• Previous experience in automotive BDC, internet sales, call center, or inside sales is preferred; bilingual capability (English/French) is an advantage.
• High school diploma required; post-secondary education in business, communications, marketing, or a related field is considered an asset.