Bakery Store Manager

Job Responsibility:

Onua Bakery

Bakery Store Manager

Full

Onua Bakery is an artisan bakery & café that specializes in freshly baked, handcrafted African-style baked goods and sourdough, including bread, cakes, cookies, meat pies, cupcakes, chips, and a variety of other delicious pastries. As we continue to expand, we're eager to bring on new team members who share our passion for delivering the finest, freshly baked goods and coffee excellences. Our goal is to provide customers with exceptional, flavorful, and visually captivating products.

The Bakery Store Manager at Onua Bakery Café is an experienced baker and culinary professional who brings both operational leadership and hands-on expertise to the role. This position is responsible for ensuring the bakery and café consistently meetand exceed key objectives, including delivering high-quality products, exceptional customer service, and achieving financial targets. In addition to daily oversight of bakery and café operations, this role involves managing ordering, inventory, merchandising, labour scheduling, and customer service standards. The ideal candidate leads with a service-first mindset, ensuring a consistently positive experience for team members, customers, and suppliers alike.

ACCOUNTABILITIES

Bakery Operational Management

• Ensure efficient day-to-day operations of the café, maintaining the highest standards of product quality, service, and cleanliness.
• Oversee all day-to-day activities in the bakery and café, ensuring smooth coordination between production, service, and retail.
• Implement and maintain clear operational procedures (SOPs) for baking, service flow, cleaning routines, and equipment handling, ensuring consistency across all shifts.
• Act as the first point of contact for resolving baking or production issues, troubleshooting problems in real time to maintain product quality and minimize waste.
• Monitor daily execution to ensure high standards of quality, timeliness, and customer satisfaction are consistently met.
• Regularly review and adjust operational processes, ensuring optimal efficiency and customer satisfaction.

Team Leadership & Development

• Recruit, train, mentor and manage a high-performing, bakery and cafe operations team.
• Consult with the owner regarding hiring, staff reviews, discipline and termination as needed.
• Foster a positive work environment, emphasizing team collaboration, open communication, and adherence to Onua's values.
• Train and support staff on best practices in workflow, production efficiency, and proper use of bakery and café equipment.
• Conduct quarterly and annual performance reviews, with ongoing, informal & formal feedback and encouragement.
• Plan and execute regular staff meetings to provide information, improvement, and training.
• Work with Supervisor - Front of the House - FOH, Head Baker and Pastry Chef to facilitate team involvement in occasional social or team building events.
• Ensure a positive culture is maintained in the bakery and café environment including teamwork, staff morale, and positive communication.

Customer Experience

• Lead by example by showcasing exceptional customer service to customers and staff.
• Develop the entire team to achieve a friendly, welcoming environment and provide attentive, individualized care to each customer.
• Resolve customer complaints professionally, always striving for full customer satisfaction and applying feedback to prevent future issues.

Financial Responsibility

• Work with Onua's Management to reduce or maintain the café budget regarding margins for labour, beverage, food, merchandise, and supply costs.
• Monitor daily sales and adjust as needed to improve profitability (i.e., reduce hours if traffic is low).
• Regularly analyze sales data to identify trends, potential areas for growth, and areas of concern.
• Strategize ways to increase sales with the Management Team.
• Accurately prepare tip-outs for BOH and FOH staff.

Schedule Management

• Manage the schedule and make sure the back of the house and front of the house is adequately staffed to offer efficient service, while reducing or maintaining labour costs.
• Schedule On-Call shifts for the busier days and making sure your staff understand what that means (Usually Fri, Sat & Sun)
• Schedule management for illness, emergencies, and slow periods - call in an extra person or extend existing shifts. Send someone home if slow - FIFO.
• Be available to work a minimum of one weekend shift and one evening per week to ensure a high level of maintenance and service.

Inventory & Supply Management

• Responsible for placing and receiving all product orders and keeping the stock room clean and organized. Check deliveries on receipt for accuracy and give invoices to the Store Manager.
• Maintaining Food & Beverage Cost of Goods based on the Forecast provided.
• Regularly monitor and manage inventory levels, ensuring optimal stock levels to minimize waste.
• Inform the Owner of supplier/vendor changes in pricing and product to ensure that changes in Cost of Goods are accounted for.

Marketing & Promotions

• To be an Onua Brand Ambassador and teach other employees to do the same.
• Work with the Owner to promote Onua, bakery and café products and events to customers and ensure your team are doing the same.
• Support Onua Social Media.
• Promote and Support Product Sales or Promotions

Communication and Administration

• Manage the site-specific email address.
• Maintain POS system, menus, and pricing in cooperation with the Store Manager.
• Maintain and regular communication with Onua Staff for the location.
• Report all concerns and conflicts to the Owner for timely and effective resolution.
• Organize and participate in weekly Café Manager Meetings.
• Ensure cash is fully stocked with small bills and change, especially before and after weekends.

Troubleshooting and Maintenance

• Troubleshoot issues with TOAST, Security System and Internet/Wi-Fi. Working closely with the Store Manager to ensure the correct people have been notified.
• Along with the Store Manager, act as point person for maintenance of cafe equipment and furniture
• Fix simple things; notify the right people when more challenging issues arise.
• Prioritize equipment for core product supply: Brewers, grinders, espresso machines, etc.
• Ensures that all closing procedures to do with maintaining and cleaning equipment are being followed (e.g., filters on fridges and freezers are cleaned weekly by staff, hot water poured down the drains in the bathrooms once per week, etc.).

Ensure Full Compliance with Health, Safety, and Sanitation Standards

• Uphold compliance with Ontario public health regulations, WHMIS guidelines, and Onua's internal food safety protocols.
• Conduct regular walk-throughs and inspections to verify cleanliness, food handling practices, and safe use of tools and equipment.
• Ensure accurate record-keeping of health and safety checklists, temperature logs, incident reports, and any regulatory inspections.
• Promote a culture of safety and accountability, reinforcing daily standards through staff training and leadership by example.
• Ensures that all closing procedures to do with maintaining and cleaning equipment are being followed (e.g., filters on fridges and freezers are cleaned weekly by staff, hot water poured down the drains in the bathrooms once per week, etc.).

QUALIFICATIONS & EXPERIENCE

* If you believe that you can excel at this role, we encourage you to apply even if you don't perfectly meet the following criteria.

• Education in Hospitality, Business Management, or a related field.
• Prior experience in managing a bakery or cafe and food services
• Excellent organizational, interpersonal and analytical skills.
• Clear and effective communication style, both written and oral.
• Good judgment and decision-making abilities while communicating with customers and Onua team members.
• Ability to learn manual and automated systems/tools.
• Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
• A minimum of 4 years of experience in cafe or restaurant management, preferably in a similar setting.
• Proven track record in successfully supervising or managing cafe operations, including inventory and financial oversight.
• Demonstrated experience in team leadership, including hiring, training, and performance management.
• Prior exposure to analyzing sales data and implementing strategies to drive profitability.
• Attention to detail and commitment to consistency.
• The ability to communicate in French is an asset.

PERSONAL CHARACTER

• Passion for coffee, food, and delivering exceptional service.
• Professionalism and a strong sense of responsibility.
• Team leadership, valuing the contributions of each team member, promoting collaboration and cohesion within the café team.
• Proactive and self-motivated, with the ability to take the initiative where needed.
• Embrace and champion Onua's values, particularly.

Send your resume and cover letter to

Benefits:

• Ongoing training
• Vacations
• Discounts on in-store purchases
• Work clothes provided

Work Language: English

Job Types: Full-time

Physical Demands: The physical demands this position is exposed to are: The employee will be on feet most of the day. Employee must be able to lift up to 50 lbs.

Experience in cooking is a must, with a minimum of 4 years required. Additionally, possession of a Food Safe, SafeCheck, Food Handler or equivalent certification plus Level A First Aid and Basic CPR certification is preferred.

Location: Ottawa, ON K1N 0E7. Please note that you should be able to reliably commute or plan to relocate before starting work.

Job Types: Full-time, Permanent

Pay: $22.00-$28.50 per hour

Benefits:

• Discounted or free food
• Store discount

Schedule:

• Evening shift
• Every Weekend
• Monday to Friday
• On call
• Weekends as needed

Application question(s):

• How do you handle challenges in meeting daily production targets, especially during peak hours or when faced with staffing shortages?
• Are you comfortable with the business side of bakery management, such as budgeting, ordering supplies, scheduling, and tracking sales? Could you provide an example of a time you improved efficiency or profitability in a previous role?
• Can you tell us about your experience managing a bakery? How did you handle day-to-day operations, such as managing staff, overseeing inventory, and ensuring product quality?

Experience:

• Baking: 5 years (required)
• Management/Bakery: 4 years (required)
• Food: 4 years (preferred)

Work Location: In person

Expected start date: 2025-05-15