Support Engineer (Tier 2)
CommIT
Company secures the AI-driven SDLC from prompt to production, unifying development and cloud context to stop vulnerabilities at the source. As a Tier 1–2 Support Engineer , you are the technical front line for customers — helping them configure, debug, and maintain the product across diverse infrastructure setups.
Responsibilities:
- Act as the primary point of contact for escalated customer issues requiring in-depth technical troubleshooting.
- Diagnose and resolve complex problems involving SSO (SAML, OIDC, SCIM), third-party integrations, API failures, data issues, security scanning, and connectivity.
- Guide customers through initial setup, ensuring smooth rollouts and minimal disruption.
- Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements from field experience.
- Monitor support case queues and ensure timely, high-quality customer communication.
- Improve observability, documentation, and deployment tooling.
- Provide feedback to internal teams on common customer challenges and edge-case configurations.
- Participate in on-call rotation as needed for critical incident handling.
REQUIREMENTS
Must-have skills:
- SSO protocol & identity-provider troubleshooting (SAML, OIDC, SCIM)
- Log analysis, error tracing & performance/access troubleshooting
- APIs, webhooks & data transformation/debugging
- 3+ years B2B SaaS technical support / TAM / solutions engineering
- CI/CD integrations, developer tools & code-based configuration
- Communication with technical & non-technical stakeholders
- Managing multiple priorities in a fast-paced, customer-driven environment
- Excellent English, C1 / B2+
Nice-to-have skills:
- Application security concepts (static/dynamic scanning, vulnerability management, secure SDLC)
- Familiarity with security-scanning / AppSec tooling
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Support Engineer (Tier 2) in Toronto, ON vacancy
- ...). At Agfa HealthCare, we support healthcare professionals across... ...The Customer Support Analyst, Tier 1 will consult with users to provide... ...to Agfa customers, Field Engineers, Sales and Implementation Teams... ...escalations, complaints to Level 2 and Development, and follow through...SuggestedLive InRemote work
$60k - $75k per year
...sale team is growing too. The Technical Support Engineer role sits between a Support Specialist... ...complex technical issues that Tier 1 cannot resolve. You are not a ticket resolver... ...Escalated Technical Support ~ Own Tier 2 support: triage, investigate, and resolve...SuggestedFull timeCasual workInternshipImmediate startFlexible hours$104.1k - $146.96k per year
...of Stations & Distribution Automation, the Engineer will join a highly skilled engineering... ...networks. This posting is to fill up to 2 number of positions, at least one of which... ...station equipment ~Provide technical field support for operations staff ~Develop standards and...SuggestedLong term contractTemporary workFor contractorsLive InWork at officeRemote workFlexible hours2 days per week- ...is seeking a Contract Associate Product Support Engineer for our Enterprise Email Archiving Software... ...between customers and various levels of tiered support Work closely with infrastructure... ...coworkers management and executives ~2 or more years of Product support or Technical...SuggestedFull timeContract workWork at officeRemote workFlexible hoursShift work
- ...Education: Bachelor's degree Experience: 1 year to less than 2 years Tasks Assess, document and optimize the capacity and performance... ...bench tests of components Lead and co-ordinate teams of engineers, technologists, technicians and drafters in the design and...SuggestedPermanent employmentFull time
- ...to expand, and we’re looking to grow our support team with hard-working, tech-savvy support... ...is a fast-paced role where providing top-tier technical support is essential. You'll also... ...At least 3 years in technical support engineer or similar technical role Strong customer...Full timeShift workWeekend work
- ...Purpose The Desktop Support Engineer is a regional role reporting to the Global IT Director, with a strategic focus on keeping the end-user technology... ...data, and troubleshoot failed installs. Experience ~2 or more years in a desktop support, IT support, or end-user...Full timeManual laborWork at officeLocal areaImmediate startRemote workFlexible hours
$100k - $125k per year
...building its AI-native future. About The Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds... ...base link. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine...Hourly payFull timeNight shift- Job Responsibility: Job Title: Contact Center Consultant (9412747) Location: Toronto, ON Duration: Long Term Contract : Hands on config experience with the Contact centre platform Cisco Webex CCE/UCCE Genesys Designer Live Person Hands on experience with Java ...Long term contractFixed term contract
- ...most important work of your career. About the team The Support Experience engineering teams build and improve Stripe’s user support from end to... ...requirements You have a strong technical background, including 2-5+ years of experience building impactful products or...Long term contractTemporary work
$57k - $102k per year
...through mentoring and on the job coaching What will your typical day look like? As a member of the Archer (GRCE) production support team, your typical day will involve monitoring and managing production incidents, triaging issues, and ensuring timely resolution in...Permanent employmentFlexible hours- ...in the way you’d like, where you’ll be supported and inspired by a collaborative community... ...Role Overview: Provide production support for a portfolio of Client Technology and... ...leveraging strengths from strategy and design to engineering, all fueled by its market leading...Permanent employmentFull timeLocal areaWeekend work
$23.52 per hour
...Plant Rules and Regulations and the Job Hazard Analysis that are associated with the performance of this job. Abide by and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the...Hourly payLocal areaShift work- ...goal will be to ensure a predictable, high-quality, and scalable support engineering operation while empowering your team to perform at their best.... ...experience : You have worked with high-ARR, enterprise-tier customers where the stakes of every interaction extend beyond...Long term contractFull timeContract workTemporary workLocal areaImmediate startRemote workVisa sponsorship
- ...a highly experienced Java Technical Lead with 12+ years of hands-on experience in enterprise application development and production support. The ideal candidate will possess strong expertise in Java technologies, enterprise application support, SSL/TLS security, SOAP and REST...Contract work
$100k - $150k per year
...Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA. You’ll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues...Permanent employment- ...Role: AWS Production Support Engineer Location : Toronto Office Hybrid: 2 days in office per week Experience: 7–10 years Skills: Digital – Cloud DevOps & AWS Cloud Platform Support Engineer + Payment Domain Detailed Job Description • Strong...Contract workWork at office2 days per week
- ...Support Staff Wanted – Mexican Restaurant Full-Time | 5 Days a Week Dundas Street West, near Dundas & Dovercourt We’re looking for reliable, hardworking support staff to join our busy Mexican restaurant team. This role is ideal for someone who is friendly, fast...Full timePart timeWork visaShift workNight shiftWeekend work
La Chingada
Toronto, ON16 days ago $21.31 per hour
...Plant Rules and Regulations and the Job Hazard Analysis that are associated with the performance of this job. Abide by and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the...Hourly payLocal areaShift work- ...L3 Hyland OnBase Production Support Engineer Experience Required: 8+ Years Must Have Technical/Functional Skills • Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration • Strong SQL and database troubleshooting skills...Permanent employment
$100k - $115k per year
...talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here. We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you...Full timeInternshipWork at officeFlexible hours$63.42k - $80.82k per year
...opportunity of an Administrative Assistant 2 where you can further develop your career... ...the Administrative Assistant, you will be supporting the Director of Operations & Business Services... ...experience providing administrative support to senior leaders, handling a broad range...Permanent employmentFull timeInternshipWork at officeMonday to fridayShift work$90k - $130k per year
...Job Title: Manager, Supply Chain 2 Job Code: MG2-SCM Band: Level... ...collaboration with the Purchasing and SLM Team. ~ Supports the team being the liaison between customer... ...and collaborate with other teams on any engineering changes. ~ Collaborates with different stakeholders...Temporary workWork at officeLocal areaRemote workWorldwideShift workNight shift$33.07 per hour
...Posting Period: 16-Jul-2026 to 30-Jul-2026 Location Shift Rockcliffe Yard, 301 Rockcliffe Blvd Monday to Friday (6:30 am – 2:30 pm) High Park Yard, 2 Greenhouse Rd Monday to Friday (6:30 am – 2:30 pm) Booth Yard, 50 Booth Ave Monday to Friday (6...Hourly payPermanent employmentFull timeInternshipMonday to fridayShift workAfternoon shift- ...Assist and perform repair of fluid/power train components, including engines, engine components, transmissions, pumps, motors, differentials,... ...Rate Level 1 1 – 2000 hours 60% $29.54 Level 2 2001 – 4000 hours 65% $32.00 Level 3 4001 – 6000...Hourly payFull timeTemporary workApprenticeshipInternshipRelocationShift work
- ...? Graduate training, ongoing support, opportunities at leading global... .... Our clients include tier one investment banks and other... ...DevOps, SRE (site reliability engineering), and disaster recovery. How... ...engineering, math). A GPA of 2.75 or higher. We look for potential...Permanent employmentRelocationFlexible hours
$73.7k - $87.5k per year
...Canada has an exceptional opportunity for a Support Consultant to join our Assessment... ...function, the Support Consultant delivers Tier 2 support, applies sound technical judgment... ...Collaborate with Product, Professional Services, Engineering, and other internal teams to escalate...Full timeSummer workInternshipWork at officeRemote workWork from home$65k - $85k per year
...SYSTRA group, an international consulting and engineering group, a world leader in the design of... ...Canada is expanding its local IT team to support approximately 150 SYSTRA Canada employees... ...combines the responsibilities of a Level 1–Level 2 technician and a local coordinator within...Permanent employmentContract workLocal area- ...HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different... ...clear communications to stakeholders. You’ll work closely with engineering, infrastructure and vendor teams, and you’ll escalate in line with...Work at officeFlexible hours
- ...individuals who want to: · Collaborate with top-tier clients on transformative, cutting-edge... ...in an entrepreneurial environment that supports new ideas. · Explore multiple sectors... ...As a frontline IT and network support engineer for our on-site projects across the Americas...Full timeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Engineer (Tier 2). Be the first to apply!
Related searches
- remote support engineer Toronto, ON
- technical support engineer Toronto, ON
- customer support engineer Toronto, ON
- IT network engineer Toronto, ON
- software support Toronto, ON
- support informatique Toronto, ON
- direct support professional Toronto, ON
- support work Toronto, ON
- accounting support Toronto, ON
- direct support Toronto, ON