Production Flow & Continuous Improvement Coordinator

About CSN

CSN Collision safely repairs more than 200,000 vehicles annually, helping Canadians get back on the road with confidence and peace of mind. Since 2002, CSN has grown to become Canada's leader in collision repair, with over 230 collision repair facilities across the country.

At CSN Champlain, we're committed to creating a high-performing repair environment where vehicles move efficiently through the repair process, employees are supported, and customers receive an exceptional experience.

Position Summary

CSN Champlain is seeking a highly organized, forward-thinking Production Flow & Continuous Improvement Coordinator to join our team.

This role is ideal for someone who thrives on solving problems before they happen, improving processes, and creating consistency in a fast-paced production environment. Think of this position as preventative maintenance for the repair process—you are responsible for identifying risks, bottlenecks, and inefficiencies before they impact cycle time, quality, or customer experience.

Working closely with Repair Planners, Technicians, Parts Coordinators, Customer Service Representatives, and Leadership, you will oversee repair flow from blueprint through delivery, ensuring every vehicle progresses efficiently through the system while maintaining quality and production standards.

Success in this role requires exceptional relationship-building skills, strong operational awareness, a positive attitude, and the ability to bring people together around common goals.

Primary Responsibilities

Production Planning & Flow Management

• Coordinate daily production activities to ensure balanced workload and consistent vehicle movement throughout the repair process.
• Monitor repair plans, production schedules, and vehicle status to identify potential delays before they occur.
• Ensure vehicles are properly staged, prioritized, and positioned for continuous workflow.
• Collaborate with Repair Planners to validate repair readiness and eliminate production interruptions.
• Maintain visibility of all vehicles in process and proactively resolve barriers impacting cycle time.

Continuous Improvement & Process Excellence

• Identify bottlenecks, recurring delays, and process breakdowns.
• Develop and implement solutions that improve efficiency, throughput, and overall repair performance.
• Audit repair processes and operational procedures to ensure consistency and compliance.
• Support the development and refinement of Standard Operating Procedures (SOPs).
• Promote lean production principles and continuous improvement initiatives throughout the shop.

Repair Planning Support

• Work closely with Repair Planners to ensure repair plans are complete, accurate, and executable.
• Verify parts availability, repair sequencing, and production readiness.
• Assist in identifying hidden damage risks and repair challenges before production begins.
• Help maintain blueprinting standards that support efficient vehicle flow.

Team Collaboration & Support

• Build strong working relationships with technicians, estimators, insurers, vendors, and production staff.
• Serve as a resource and support system for technicians throughout the repair process.
• Facilitate communication between departments to ensure alignment and accountability.
• Foster a positive, solutions-focused culture centered on teamwork and continuous improvement.

Performance Monitoring

• Track and analyze key production metrics, including cycle time, touch time, work in progress, and throughput.
• Conduct regular production reviews and operational audits.
• Identify trends and opportunities for improvement using data-driven decision making.
• Support leadership with operational planning and performance initiatives.

Quality & Customer Experience

• Support quality assurance processes throughout the repair journey.
• Ensure repairs progress according to established standards and timelines.
• Contribute to a repair experience that exceeds customer expectations through consistency, communication, and operational excellence.

What Success Looks Like

• Vehicles move efficiently through the repair process with minimal interruptions.
• Bottlenecks are identified and resolved before they impact production.
• Cycle times improve while maintaining quality standards.
• Technicians are supported and productive.
• Departments communicate effectively and work collaboratively.
• Customers receive accurate timelines and exceptional service.
• The shop operates proactively rather than reactively.

Qualifications & Experience

• Minimum 5 years of collision repair industry experience.
• Strong understanding of collision repair processes, blueprinting, parts management, and production flow.
• Experience in repair planning, production coordination, process improvement, or operational leadership preferred.
• Proven ability to manage multiple priorities simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Proficient with management systems and production tracking tools.
• Positive attitude with a continuous improvement mindset.
• Valid driver's license.

Desired Attributes

• Highly organized and detail-oriented.
• Naturally proactive and forward-thinking.
• Strong operational awareness.
• Collaborative and approachable.
• Comfortable challenging inefficient processes.
• Resilient and adaptable in a fast-paced environment.
• Passionate about helping teams succeed.
• Solutions-focused with a commitment to excellence.

Working Conditions

Exposure to:

• Fumes
• Dirt
• Chemicals
• Noise
• Heat and Cold
• Shop Equipment and Hazards

What We Offer

• Competitive salary

• Opportunities for professional growth and development.
• A positive and supportive work environment.
• Supplemental Pay: Bonus
• Benefits: Health, Dental, prescription plan, RRSP match
• Training

Schedule

Monday-Friday 8AM-5PM

Career Growth

As CSN Champlain continues to grow, opportunities for advancement and professional development may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion, national origin, ancestry, sex, sexual orientation, gender identity, disability, veteran status, citizenship, or any other protected characteristic.