Solutions Specialist

Midland Transport is currently seeking a full-time Solutions Specialist based out of Head Office in Dieppe, NB. The selected candidate will be a self-starter with a strong work ethic and a “Can Do” attitude.

The Solutions Specialist leads the onboarding of Midland customers by aligning business needs to the most appropriate solution architecture. Managing a portfolio of onboarding initiatives, this role orchestrates cross-functional collaboration between technology, sales, and customer teams to ensure scalable, consistent, and value-driven implementations.

Midland is proud to offer a competitive salary and benefits package, including but not limited to:

• A flexible health, drug, dental, and vision plan
• Employee & Family Assistance Programs
• Health & wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• Maternity leave top-up program (if applicable)
• RRSP matching program
• Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
• Growth and progression opportunities within Midland and the larger network of the JD Irving group of companies
• Hybrid Work Schedule (if applicable) to provide you the flexibility to work from home up to 2 days per week

• Manage portfolio of customer onboarding initiatives, ensuring effective prioritization, capacity alignment, and on-time delivery
• Lead end-to-end implementation of customer solutions, coordinating cross-functional teams (internal and external) of up to 10 stakeholders
• Act as primary point of contact for solution delivery, ensuring alignment between customer requirements and system capabilities
• Provide subject matter expertise on products and solutions, supporting Sales, Trainers and end users
• Identify requirements and create documentation to support onboarding, adoption, and success against the enabled solution
• Act as liaison to the Sales team, ensuring alignment on onboarding expectations, transition targets and roles and responsibilities
• Validate deployment accuracy to support successful onboarding and minimize post-implementation issues.

• Bachelor or Diploma in Business, Information Systems, Supply Chain and Logistics, or other equivalent experience
• 5 years experience in Customer Onboarding, System Integrations, Project management or related areas, preferably in transportation or logistics
• Prosci Change Management Certification, Project Management Certifications, considered assets
• Advanced communication (Verbal & Written)
• Cross-Functional Collaboration
• Organization, Prioritization & Time Management
• Digital & Productivity Tools Proficiency
• Process & Continuous Improvement Mindset
• Ability to lead with influence
• Self-Directed Execution & Accountability

At Midland, we’re not just moving freight — we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we’re proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We’re looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let’s drive success together.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.