Customer Service Agent

• Participation in profit sharing
• Shutdown at Christmas and all paid holidays
• Flexible insurance program (80% paid by the company after probation and up to 100% after one year!)
• Pension fund / 2 contribution options:
  • 3% employee – 3% employer
  • 5% employee – 4% employer
• Social club
• Paid weekly
• Reimbursement for physical activities (according to internal policy)

YOUR ROLE IN OUR TEAM

YOUR ROLE IN OUR TEAM

The incumbent works in a dynamic, fast-paced, field-oriented environment where client requests are frequently urgent, last-minute, or subject to rapid changes. They are responsible for managing client requests and ensuring the delivery of high-quality customer service at all times, adapted to a field-based clientele that may sometimes use informal language.

In this context, they play a key role in coordinating orders and prioritizing urgent requests, while maintaining a professional, respectful, and solution-oriented approach. They actively contribute to both internal and external customer satisfaction and to the smooth execution of operations.

THE CHALLENGES WE HAVE FOR YOU

THE CHALLENGES WE HAVE FOR YOU

• Answer incoming customer calls;
• Efficiently manage and process requests that are often urgent or last-minute, taking into account clients’ operational realities;
• Provide customers with information regarding product pricing, promotions, and other relevant details;
• Prioritize orders based on urgency and ensure thorough follow-up on deliveries, returns, and adjustments;
• Demonstrate flexibility, composure, and sound judgment in an environment characterized by frequent pressure and tight deadlines;
• Adapt communication to a field-based clientele that may use informal language, while maintaining a high level of professionalism;
• Work proactively to quickly identify practical and tailored solutions to meet customer needs;
• Participate in communicating and promoting current offers to customers;
• Collaborate closely with representatives and other teams to ensure effective coordination of files;
• Communicate information within their scope of responsibility clearly and in a structured manner;
• Respond to basic technical questions from customers;
• Participate in the filing and electronic archiving of documents;
• Performing any other related duties as assigned.

THE SKILLS WE ARE LOOKING FOR

THE SKILLS WE ARE LOOKING FOR

Education

• High school diploma or equivalent qualification required;
• 2 to 3 years of experience.

Knowledge

• Proficiency in MS Office (Excel and Word);
• Bilingualism required (French and English – ability to communicate effectively with customers in both languages).

Work conditions

• 40-hour work week;
• Salary based on experience;
• Participation in the company’s profit-sharing program;
• Four (4) days of mandatory in-office work;
• Office-based position.