Customer Development Manager, Shoppers Drug Mart

No Relocation Assistance Offered
Job Number #172387 - Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Customer Manager manages all aspects of Colgate's relationship with Shoppers Drug Mart. This position negotiates with the customer to achieve the company's 5P strategies for all of Colgate's brands/categories and deliver annual sales/share targets within spending parameters. A key member of the Customer Development Organization, the incumbent will help drive superior business results through relationship building, solid analytics, program evaluation, and development and delivery of business plans.

 

This role is based out of our Toronto office and is expected to work in office 4x week.

 

Responsibilities:

• Work independently to develop, negotiate and implement a Customer Plan to achieve Financial and 5P Objectives for all of Colgate's brands/categories, and deliver annual sales/share targets

• Utilize efficiently available Category Management Tools (eg. Nielsen Desktop), Atlas, LDIA to understand consumption and shipment data to identify brand/category performance trends and opportunities

• Collaborate with cross-functional teams such as the Customer Development, Marketing and Supply Chain functions to build business opportunities and ensure planning accuracy

• Collaborate with eCommerce teams and maintain weekly touchpoints

 

Required Qualifications: 

• BBA, B. Comm or equivalent

• 3+ years experience in a Customer Development role in the consumer products industry

• 1+ years experience in a Customer manager role managing Grocery/Drug/Mass customers

• Experience in developing strategies and plans to respond to shoppers/customer trends delivering against the commercial goals

• Proficient skills in LDIA, Nielsen, Numerator, Google Slides & Sheets

 

Preferred Qualifications:

• Category Management experience

• Experience using AI tools (Gemini, Chat GPT)

 

Compensation
Salary Range $115,200.00 - $134,400.00 CAD per year

Pay is based on several factors including but not limited to experience, education, skills and work or office location. In addition to your salary, Colgate-Palmolive Canada Inc. / Hill’s Pet Nutrition Canada Inc. offers a performance based bonus and competitive benefits package.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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