PROJECT MANAGER (YOUTH DEVELOPMENT)

Job Responsibility: Job ID: 45393 Job Category: Project Management Division & Section: Social Development, Finance & Admin, SDF&A Community Resources Work Location: City Hall, 100 Queen St West Job Type & Duration: Full-time, Permanent Vacancy Salary: $102,155.00 - $135,815.00 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 12-JUN-2024 to 26-JUN-2024 Job Summary The City of Toronto's Social Development, Finance & Administration Division plays a vital leadership and support role in developing and implementing a social inclusion and community safety agenda for the City, fostering safe, strong neighbourhoods and communities, promoting community engagement, and advancing life skill opportunities for youth. An integral part of the Division's mandate is focused on supporting youth in Toronto who are facing challenges, by helping them to identify their skills and interests, develop action plans, access employment services, skill development and educational programs, and get hired. This is where you can make your mark as a Project Manager. Reporting to the Manager, Youth Development Unit, the Project Manager provide leadership and expert guidance in the execution of projects and initiatives identified as priorities for the Division in relation to Youth programs, including employment, violence prevention, and other community capacity-building responsibilities of the Unit. Major Responsibilities

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Ensures that the project expenditures are controlled and maintained within approved budget limitations.
• Oversees multi-disciplinary team to oversee the delivery of high-quality project management services on divisional projects.
• Conducts research, identifies stakeholder requirements and analyzes business processes for opportunities to optimize operational efficiencies, effectiveness and service delivery to clients.
• Anticipates, analyzes and identifies organizational and program delivery impacts of emerging issues and activities; recommends innovative divisional solutions using sound professional judgment, conflict resolution and negotiation skills to successfully manage sensitive and controversial matters.
• Performs service level adjustment scenarios and participates in meetings which may involve highly confidential strategic, operational or labour relations issues such as restructuring, downsizing, and contracting out.
• Responds to emergency and priority situations by anticipating problems, making decisions and deploying appropriate financial and human resources.
• Oversees and evaluates the work performance of external service providers with respect to quality, timeline, cost and completion of required tasks.
• Identifies and recommends approaches for addressing program/activity gaps and issues, ensuring alignment with other City and divisional priorities and objectives.
• Monitors work output, reviews project deliverables and ensures project staff and divisional stakeholders complete assigned deliverables on time, on schedule and on budget and at quality standards.
• Develops and implements project control systems, procurement oversight, cost evaluation methodologies, performance evaluation criteria, in accordance with approved corporate policies and guidelines.
• Reviews, evaluates and recommends detailed project plans and project deliverables to Director/Manager including the overall scheduling of projects and reports on the status of all subprojects and ensures City obligations are met and are in compliance.
• Manages and reports sub-project progress to senior management with respect to technology, staffing level, costs, schedules, and operations.
• Prepares, develops and negotiates agreements with suppliers, contractors, other divisions, partner organizations, agencies, and community groups.
• Develops and manages requests for proposals/quotations in accordance with the City's policies and procedures and manages evaluation and selection processes and contracts with suppliers.
• Ensures compliance with contractual agreements, project charters and legislative requirements.
• Manages contentious issues regarding projects, ensuring follow up documentation, corrective action and implementation of preventative strategies.
• Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders to achieve assigned objectives.
• Develops, coordinates and approves effective communication activities for all levels of staff in the division to ensure the strategic plan is widely understood and paramount in all strategic and day-to-day decision-making.
• Communicates any potential situations of political and/or media attention; makes recommendation on course of action and ensures the Director/Manager is apprised of issues impacting the service delivery of the project and any potential impact on divisional operations.
• Conducts and/or coordinates appropriate training and communication to staff undertaken with respect to events/projects policies and procedures and making revisions as necessary.
• Ensures the quality of work and service meets corporate and divisional standards and employees are trained to perform work in compliance with all legislative regulations the apply, such as Accessibility for Ontarians with Disabilities Act (AODA), Workplace Hazardous Materials Information System (WHMIS), Technical Standards and Safety Authority (TSSA), Fire Code, Electrical Code and the Occupational Health & Safety Act (OHSA), etc.
• Represents the division in meetings with a wide and diverse range of internal and external stakeholders, City Divisions, community groups, agencies, senior staff, and elected officials.
• Cultivates and retains strategic relationships with corporate representatives, media partners, local businesses, politicians from three levels of government and internal senior level management.
• Develops briefing notes and reports to senior management, Committees and Council.
• Supervises, motivates and trains project teams, ensuring effective teamwork, high standards of work and performance resulting in the delivery of effective and quality projects and funding to the community.
• Supervises the operation of project teams including: scheduling, assigning and reviewing work, providing feedback and support as necessary.
• Identifies technical training and professional development requirements of staff.
• Provides problem solving support to staff related to organization performance, post-award compliance, or complaints raised by clients, organizations, council members, city staff or the public.
• Supports staff through change management processes and in adopting streamlined approaches embracing project management principles and tools.

Key Qualifications

• Post-secondary degree or diploma in Sociology, Social Work, Community Health Promotion, or a related field, or the approved equivalent combination of education and/or experience.

• Considerable experience in a large organization, undertaking and coordinating multiple projects, supporting project development and monitoring, tracking and evaluating programs through knowledge of project and program management.

• Extensive experience designing, developing and delivering a variety of popular and non-traditional, culturally appropriate training.

• Considerable experience developing and implementing effective youth engagement and employment programs, partnerships, and equity and diversity initiatives for youth vulnerable to serious violence and crime.

• Considerable experience developing and managing a wide variety of partnerships, funding relationships and strategies, grant proposals and budgets.

• Considerable experience coaching, leading and supervising diverse staff in a customer service-oriented, large-scale and politically sensitive environment.

Through this background, you've acquired the ability to operate within anti-oppression, anti-colonial and Confronting Anti-Black Racism frameworks, considering the sociology of large and complex urban areas with an ethno-racially, linguistically and economically diverse population. You also bring knowledge of youth engagement principles and strategies, including the issues, services and programs that exist for youth located in at-risk communities, combined with a strong knowledge of current and emerging labour market issues and trends, including geographic, demographic and economic aspects of the youth labour market in the Greater Toronto Area. Equally important, you're able to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.