Engineering Manager, Patient Experience

About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The Mission: Care Mode at Fullscript Fullscript is evolving from a platform patients use to access care into one that helps them actively follow through on it. What we call Care Mode is at the center of that evolution. It is designed to create a continuous connection between patients and their care teams—helping patients turn recommendations into sustainable actions while giving practitioners greater visibility into what happens between visits. Our goal is to close the loop from recommendation → engagement → adherence → outcomes, using technology to deepen the connection between patients and their care teams at scale. This is not engagement for engagement’s sake. It’s about building thoughtful, trusted experiences that help people take the next right step in their care. The Role We’re looking for a hands-on Engineering Manager to lead our Patient Experience pod and help shape the technical and product foundations of Care Mode. This role blends engineering leadership, product thinking, and people leadership.

You’ll stay close to the work—contributing to technical design and implementation, navigating difficult engineering decisions, and stepping in when deeper context or hands-on support is needed—while creating the conditions for a strong team to do its best work. We believe great engineering leaders are builders at heart. You can zoom out to understand strategy and product intent, then zoom back into the implementation when it matters. You bring clarity to ambiguity, raise the bar through example, and create momentum through trust, context, and shared ownership. The product reflects the team that builds it. This role shapes both. What You’ll Do Build and lead Cross-functional team on patient experience; set technical direction in a complex, evolving domain. Stay meaningfully hands-on through system design, code, reviews, prototyping, and solving difficult technical problems. Set technical direction and evolve architecture in a complex, rapidly developing product domain. Lead design discussions where product, engineering, data, and clinical considerations intersect. Own hard problems Help evolve Fullscript from transactional patient experiences toward a longitudinal, person-centric model of care. Build systems that bring together clinical data, behavioral signals, and real-world patient context. Make deliberate tradeoffs across speed, quality, reliability, safety, and trust. Bring structure and momentum to ambiguous problems without waiting for perfect information. Raise the bar Establish a high bar for technical and product quality through how you build, review, and make decisions. Create an environment that combines psychological safety with meaningful accountability. Develop engineers through coaching, pairing, feedback, technical debate, and hands-on collaboration. Continually challenge the team to ask: Are we solving the right problem? Is the experience worthy of the people who depend on us?