Senior Engineering Manager, OLO

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineering Manager, OLO based in Canada. This role provides senior engineering leadership for a customer-facing web ordering experience designed to directly drive revenue for local businesses. You’ll lead a team of full-stack engineers building experiences across menus, carts, checkout, promotions, photos, and menu quality. A major focus will be using experimentation, funnel analysis, and automation to improve guest conversion and measurable business outcomes. You’ll also help scale the product for enterprise and multi-location customers while improving reliability and handling increasingly complex menu environments. The role combines technical execution, product judgment, people leadership, and high-impact prioritization in a fast-moving environment. You’ll be expected to maintain a healthy, high-performing team while remaining technically credible and hands-on when needed. This is an opportunity to own a highly visible product area where engineering decisions can directly influence revenue, customer experience, and business growth. Accountabilities: - Lead a team of 6–10+ full-stack engineers responsible for the guest web ordering experience and supporting systems. - Build and evolve experimentation capabilities that improve guest conversion across checkout, fulfillment, merchandising, and promotions. - Lead initiatives to scale the ordering experience for enterprise and multi-location customers, including the reliability and menu complexity required at larger scale. - Drive improvements to menu quality systems, including automated detection, remediation, and ongoing optimization across approximately 10,000 merchant-created menus. - Expand photo coverage through guest sourcing, automated replacement, licensed catalogs, and generated imagery, using measurable gross payment volume impact to guide investment. - Rebuild and improve promotions capabilities, including redemption experiences, badges, auto-apply functionality, and merchandising. - Reduce fulfillment selection errors and support the ongoing migration from MongoDB to PostgreSQL.

- Make clear prioritization decisions across a broad roadmap, balancing technical complexity, customer value, team capacity, and measurable business impact. - Partner closely with Product, Design, and adjacent engineering teams to establish direction, align priorities, and deliver high-quality experiences. - Maintain strong team health, provide technical and career guidance, and help engineers perform effectively through demanding or repetitive workloads. - Set a high engineering bar for quality, simplicity, reliability, experimentation, and sustainable delivery. Requirements: - 3+ years of engineering management experience, ideally leading teams of 6–10+ engineers working on customer-facing products. - Proven experience leading growth or conversion programs using metrics, A/B testing at scale, funnel analysis, and experimentation. - Demonstrated experience scaling products for enterprise or multi-location customers. - Strong prioritization and decision-making skills, with the ability to turn a roadmap larger than the available team capacity into clear, focused execution priorities. - Strong technical credibility across full-stack web development, particularly React, TypeScript, and Node. js. - Experience working with data-intensive systems and modern web architectures. - Ability to balance hands-on technical involvement with effective people and engineering leadership. - Demonstrated commitment to team health, with experience supporting engineers through periods of high workload or repetitive operational demands. - Excellent cross-functional collaboration skills and the ability to work effectively with Product, Design, and engineering partners. - Strong product intuition and a focus on measurable customer and business outcomes.