Call Center Representative (Insurance)

Call Center Representative (Insurance)

Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.

What is in it for you:

• Hourly salary of $19.56.

• 5-month contract.

• Full-time position, 37.5 hours per week with rotating shifts.

• Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled.

• Hybrid schedule requiring 3 days per week in the Markham office, subject to change.

Responsibilities:

• Handle approximately 50 inbound calls per day related to billing inquiries.

• Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.

• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.

• Act as a company ambassador while supporting inbound billing inquiries.

• Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.

• Interpret and identify customer needs and respond appropriately and professionally.

• Gather relevant information systematically to provide a seamless customer experience.

• Take ownership of customer relationships through service and commitment to follow through on inquiries.

What you will need to succeed:

Required qualifications

• 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry.

• Professional telephone and email communication skills and etiquette.

• Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.

Required Soft Skills

• Ability to multitask in a fast-paced environment.

• Ability to adapt quickly to changing circumstances.

• Strong communication and interpersonal skills with a clear and supportive approach.

• Ability to analyze and resolve customer concerns through effective problem-solving.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.