Director, Insights

Dig Insights unites strategy, human understanding, and technology to help brands move decisively, in a world that won’t wait. We work with insights and marketing professionals at some of the world’s most well-loved brands, powering their brand and innovation decision-making. Dig One is our agile technology platform, used by our people and our clients, to deliver smarter and faster decisions.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants, developers, and data scientists. We work for a global client base out of offices in Toronto, Chicago, London, and Singapore.

Since we started in 2010, we’ve been focused on setting a new standard for the insights industry – challenging the traditional model and building for what comes next. That means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

Dig insights is looking for a dedicated and passionate Director, Insights to join our growing team.

This role is open to candidates across the U.S. and Canada.

Director, Insights – About this role

Working closely with the Analysts, Managers and VP on their team, the Director provides essential support to their team to help execute and deliver client projects. The Director is responsible for delivering a final report including strategic insights/ research findings, summaries, and recommendations to the VP. The Director has demonstrated their research skills and knowledge and is a key contact for clients on any questions or clarifications. They can be relied on for project updates, recommendations on additional analysis required, working with other Dig team members to develop solutions to any project related problems and troubleshoot any issues that arise. The Director also acts as the day-to-day manager of the Analysts and Managers on the team, providing feedback, establishing goals, and helping to train the team on fundamentals, advance research techniques and report writing. In addition to growing their skill set as a researcher, the Directors at Dig are encouraged to take part in our company’s exciting culture and enjoy this dynamic stage in their career.

Your primary responsibilities will include, but are not limited to:

• Supporting the sales process through proposal development, including methodology design, costing, scheduling and design considerations.
• Overseeing project management in its entirety ensuring timely, quality deliverables according to project design.
• Managing a team by guiding data analysis and results communication to ensure projects are delivered with excellence.
• Analysing results and creating a "story" that delivers insightful, strategic and actionable answers for clients.
• Confidently presenting results to all levels of client organizations in a clear and compelling manner.
• Providing advice, guidance and counselling to Research Analysts and Research Managers, including assessment and identification of training needs.
• Developing and maintaining client relationships while identifying growth opportunities within existing accounts and consulting/participating in the selling process.

Experience, Skills and Requirements:

• 7 + years of direct and relevant experience.
• University Degree or Post-Graduate Program in a relevant field (Market Research, Business Insights, Marketing, Statistics, or other).
• Solid English communication skills, both written and oral are required.
• Proficiency in SPSS and/or Q or other tabulations software.
• Excellent skills in PowerPoint and Microsoft Office Suite are required.
• Able to work within a fast-paced dynamic environment.
• Effective interpersonal, communication and time management skills with the ability to manage multiple projects simultaneously
• Ability to meet tight deadlines, while maintaining close attention to detail.
• Ability to work independently and with a team.A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices
• Unlimited vacation policy
• Reimbursement for health and wellness classes/memberships and continuous learning
• RRSP / 401K employer matching program
• Offices in Toronto and Chicago, located steps to public transportation in the downtown core
• Regular social events such as charity poker nights, trivia events, team building days, and more!

To find out more about us visit us at

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.