Customer Service Representative

Job Details

Join Our Team as a Customer Service Representative!

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Customer Service Representative to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.

Position Reports To: Branch Manager or Administration Support

Role And Responsibilities / Essential Functions

• Receive medical equipment requests
• Triage clients according to sales/service/rental needs, identifying sales opportunities and conveying them to sales reps within branches who administer the equipment reservation, rental, and invoicing process. This requires attention to detail, in-depth understanding of the computer system and excellent organization skills.
• Fulfill equipment requests by selecting and tagging equipment and placing them in designated area for set up or delivery
• Schedule technicians to set up, deliver, pick up, and service equipment
• Trouble-shoot equipment function concerns with clients, arrange service, repair, or replacement as needed.
• Facilitate the transfer of medical equipment to and from the other locations when necessary
• Establish and nurture a positive working relationship with therapists and other healthcare professionals
• Engage in continuous education through product literature and videos, in-house training, and supplier seminars
• Other duties as assigned.

Competencies / Skills

• Handle multiple customer calls and requests while remaining calm, supportive and professional
• Attention to detail
• Manage information in IT systems
• Ability to problem solve and propose helpful solutions
• Previous experience in providing customer service for technical items/services
• Exceptional time management skills
• Excellent communication, organization, and listening skills
• Proficient with Microsoft Office.

Why Join NSM?

• A rewarding career where you make a real difference in people’s lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive Wage, you will receive $20-$23 for this role.

If you’re passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we’d love to hear from you!