Community Manager

Job Title: Community Manager 

Department: Omni/ Store Division

Supervisor Title: District Mentor

Location :                      Walnut Creek/Concord (40% in store, 60% in the field)

Territory:                   East Bay (Must be within commutable distance to listed locations)

FLSA: Exempt

Job Summary

The Community Manager is a multifaceted leadership role where you will build and cultivate meaningful relationships within the stylist community to drive sales and education programs through our stores. The Community Manager will embody and lead the SalonCentric Omni-Channel experience to provide a holistic engagement for our guests, team, and community.

The Community Manager will act as the voice of SalonCentric.  As a hybrid role, the Community Manager will be expected to spend approximately 40% of their time in stores coordinating events and educational offerings, maintaining a digital presence and engagement, and completing the administrative duties required to strategically plan and assess the business. About 60% of the time will be spent in the field providing business tools, support, and building brand awareness and community.

Position Responsibilities

• Build meaningful and productive connections between SalonCentric and the local stylist community by engaging in Salon Suites and supporting self-employed stylists, salons, and the local cosmetology school community.
• Create and facilitate events to build SalonCentric/PPD brand awareness.
• Prospect and develop new stylist and student partnerships within the local stylist community.
• Foster new partnerships in collaboration with SalonCentric’s brand partners.
• Understand, harness, and build upon the power of social media and digital communities. 
• Engage in high performance activities utilizing omni-channel tools that add value.
• Execute special projects under the direction and guidance of District Mentor.
• Identify and drive opportunities for innovation within the community. 
• Develop a vision and long-term strategy to support an Omni-Channel approach to operational support for both retail and outside sales and drive KPI’s to support these improvements.
• Leverage strategic business tools that will increase brand awareness, profitability, and drive sales.
• Utilize company tools, systems, and processes, manage daily operational tasks including but not limited to expense reports, account information, sales reports, and opportunity lists.
• Engage conversations with stylists on a regular basis (about promotions, events, trends, techniques, etc.).
• Create visibility and brand awareness throughout the community by influencing stylists to maximize on everything SalonCentric has to offer.
• Monitor and analyze sales performance and market trends to identify opportunities for growth and improvement.
• Provide regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs.
• Drive sales growth by participating in and facilitating education and promotional events including area classes, events, hands-on workshops, and in-salon education.

Competencies

• Build Trust – You have a passion for delivering exceptional customer service and developing opportunities that exceed customer expectations. You consult Industry leaders from the SalonCentric Community to ensure we deliver on the customers’ needs and success. You maintain knowledge of products, trends, and industry best practices. You treat all community members with respect and dignity.
• Has Clear Direction – You establish and communicate a clear vision and opportunity to the community.  You champion company vision/goals and motivate and influence sales effectively.  You support winning and measurable strategies for our partners and effectively manage between short- and long-term goals. 
• Drives the Business – You create new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them.  You consistently monitor store and business partner performance, analyze, and understand the causes of sales trends, and initiate change with creative ideas. You are a champion of change! 
• Leads with Passion – You work well with others and drive OMNI teamwork within the store/district. You engage and motivate team members with energy/optimism, through company vision and “big picture” thinking, and create and champion ‘buy in’ of company goals and objectives.  
• Influence and Inspire – You create a positive, enthusiastic working culture. You give clear, concise explanations and can give ongoing constructive feedback to motivate clients and sales. You consistently work towards understanding what motivates others and always lead by example. 
• Act with Integrity Always – You demonstrate a “promise what you will do, then do what you promise” mentality.  You exhibit integrity in all words and actions and act with care and compassion.  You build trust by delivering on all commitments and are viewed as a trusted leader. 

Job Requirements

• Bachelor’s Degree in cosmetic or retail management or 2+ years of retail or salon leadership experience required
• Independent judgement and decision-making capabilities
• Self-directed with excellent organizational and time management skills.
• Outstanding customer service, written and verbal communication skills.
• Must possess an entrepreneurial spirit and innovative skill set.
• Creative in approach to identifying opportunities and solving problems.
• Demonstrated track record of driving sales and achieving profit objectives.
• Must have thorough understanding of competitive landscape.
• Self-motivated, resourceful, and results oriented.
• Ability to successfully collaborate with various business partners and vendors.
• Strong computer proficiency in MS Office, Salesforce & Point of Sale Systems.
• Must be able to stand and move around the store for most of the day.
• Ability to travel for sales meetings (2-4x per year), district meetings and travel within sales geography/ territory 
• Must be available to work some evenings and weekends.
• Authorization to work in the United States on a full time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K + match)
• Free Goods and Discounts for items under the SalonCentric and L’Oréal Brands!
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!)
• Learning & Development Opportunities for Career Progression 
• Employee Resource Groups 
• Access to Mental Health & Wellness Programs  

Our Diversity and Inclusion Pillars

We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental and economic causes that support the entire professional beauty industry and our Beauty Community.

This position requires intermittent supervision as incumbent will be working independently most of the time in the field. This role is responsible for direct interaction with salon owners and leaders and will be required to negotiate and react quickly with regards to business decisions, with manager’s approval for key decisions.

This position requires significant travel, up to 75%, to current and potential clients. It also requires attendance at conventions, shows, educational classes and other special events that may require overnight travel and/or some weekends. All work may necessitate the lifting of promotional materials and products up to 25 pounds which may also require bending

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