Literacy, Reference and Media Labs Manager

STATUS: Permanent

JOB POSTING NUMBER: 4339

POSTING PERIOD: From October 7 to October 30, 2026

SALARY: Class 7 – from $104,190.32 to $130,238.71 / year

SCHEDULE: 33.75 hours per week, DAY; MONDAY to FRIDAY - 09:00 to 17:00

WORKING MODE: Hybrid

WORK LOCATION: Anne-Marie Alonzo Library CLSDS, 1675 JACQUES-TÉTREAULT STREET A/S ANNE-MARIE ALONZO LIBRARY LAVAL H7N 0B6

The challenges that await you

Reporting to the Senior Manager – Central Library, Partnerships and Programming, you ensure the quality of reference and reader assistance at the central library and support the neighborhood library teams in this area. You also oversee the quality of service delivery, support, and assistance for technological and digital creation and experimentation, both in the spaces of the central library and in neighborhood libraries and outreach. Finally, you promote, support, and strengthen essential literacy skills among citizens, whether traditional literacy or specialized literacies related to your area of expertise.

In collaboration with the management team, you participate in establishing and adhering to service standards, objectives, and performance indicators relevant to your responsibility. You plan, supervise, and implement measures to optimize the performance of your teams, ensure that work procedures are followed, and identify areas for improvement to better meet public needs from a user experience perspective. You participate in various committees to plan operations under your supervision and facilitate interventions.

You assess the human, financial, and material resources required for the operations under your charge. You submit detailed reports and may be called upon to make presentations. You ensure the flow of information among other teams or partners, communicate issues, and actively participate in seeking improvement opportunities. Results-oriented, you ensure the efficiency of work processes and compliance with them by operational teams. You foster a friendly work environment and mobilize your team towards quality public service.

The ideal profile for us

• Hold a Master's degree in Information Science
• Have a minimum of 5 years of relevant experience.
• Be comfortable managing multiple tasks simultaneously in a constantly evolving environment.

Skills

Kindness/empathy

Leadership

Collaboration

Results orientation

Managerial courage

Talent development

Ability to innovate/optimize

Effective management

The benefits of being part of our team

Choosing the City of Laval means joining the third largest city in Quebec, in an environment where your leadership and influence can truly make a difference. It also offers the opportunity to grow within a human, committed, and passionate team dedicated to public service.

For this position, we offer competitive working conditions and benefits:

• 4 weeks of annual vacation;
• 5 personal days annually;
• 16.5 public holidays per year including several days off during the holiday season;
• Comprehensive group insurance;
• Defined benefit pension plan;
• Hybrid working mode;
• Employee Assistance Program (EAP);
• Priority access to a CPE daycare.

Only those who meet the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, individuals from visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you need special accommodations to participate in the selection process, please let us know as soon as you are invited.