Senior Accounts Receivable Associate

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Accounts Receivable Associate, you will support the Invoice to Cash (I2C) team by serving as the research and resolution engine behind the Collections and Cash Application teams. You will own the JIRA queue end to end, conduct account reconciliations, coordinate with internal teams to investigate and resolve inquiries, and provide findings that are either fully resolved or ready for the collector to communicate to the customer.

You will work in a fast-paced environment where priorities shift daily and ticket volumes are high. Your work will range from quick account lookups to complex, multi-system reconciliations involving Stripe, NetSuite, Tesorio, and multiple internal stakeholders. You will play an important role in protecting front-line capacity and ensuring that issues are thoroughly investigated and brought to resolution.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Own the AR JIRA queue. Triage, investigate, and resolve internal tickets within team SLAs. You are the named owner from open to close, including chasing down whoever you need across Billing, Sales Ops, RevOps, Tax, or Support to get an answer.
• Absorb research and reconciliation work from the front line. Any investigation that would pull a collector or CashApp analyst off their book gets routed to you. You dig in, document what you find, and return it in one of two states: fully resolved with the internal stakeholder, or written up as a customer-ready response the front-line agent can send without rework.
• Run account reconciliations. Tie out customer ledgers across Stripe, our billing systems, and the GL when payments, credits, or balances do not match what the customer expects.
• Support Cash Application. Take on payment research, unapplied cash investigation, and ad hoc recon work for the CashApp team under the same handoff model.
• Handle limited direct customer contact. Most customer communication stays with the front-line agent who owns the relationship, but when it is faster for you to go straight to the customer for a missing remittance, a clarifying detail, or a simple confirmation, you will. You will know when to loop the collector back in.
• Spot the patterns. When the same issue keeps showing up in the queue, flag it. Part of the value of this seat is seeing the recurring breaks before anyone else does.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• Able to handle and prioritize multiple tasks and meet deadlines.
• Highly self-motivated 
• Able to maintain confidentiality and exercise extreme discretion.
• Honest and Trustworthy.
• Able to adapt to change and learn quickly
• Detail-oriented
• You are able to work onsite full time
• You are able to adapt to schedule changes (Primary schedule follows US business hour, but schedule may change depending on operational needs)

YOU HAVE…

• At a minimum, an associate's degree in Accounting or a related field
• Have 2+ years of experience in accounts receivable, billing operations, order to cash, finance operations, or a high-volume customer operations role
• Are comfortable working a queue. You can hold ten open items at different stages, keep them all moving, and not lose the thread on any of them
• Write clearly and professionally. A big part of this job is handing back a summary that someone else can act on immediately, and occasionally sending that summary directly to a customer yourself
• Are comfortable in Excel or Google Sheets at an intermediate level (lookups, pivots, basic reconciliation logic)
• Good interpersonal and communication skills as well as the ability to maintain professionalism under pressure 
• Experience with Stripe, NetSuite, Tesorio, JIRA, or Intercom
• Exposure to SaaS or usage-based billing models
• Prior experience in a shared-services, back-office, or "tier 2" support function
• Basic familiarity with general ledger concepts and how AR ties to the balance sheet