Patient Care Coordinator - Dr.Shier

Patient Care Coordinator — Help Patients Feel Confident, Supported, and Cared For

You believe that exceptional patient care starts long before treatment begins. You understand that patients often have questions, concerns, and uncertainties, and you take pride in helping them feel informed, comfortable, and confident every step of the way.

At Dr. David Shier Dentistry in Mississauga, we're looking for a compassionate and experienced Patient Care Coordinator who loves building relationships, guiding patients through their treatment journey, and creating an outstanding patient experience. If you're someone who enjoys connecting with people, solving problems, and making a meaningful impact every day, we'd love to meet you.

Schedule

Full-Time

• Monday: 7:30 AM – 2:30 PM
• Tuesday: 7:30 AM – 7:00 PM (Flexible)
• Wednesday: 7:30 AM – 2:30 PM
• Friday: 7:30 AM – 2:30 PM

Why You'll Love Working With Us

• Competitive hourly wages and comprehensive benefits package
• Continuing education and professional development opportunities
• Supportive, collaborative, and team-oriented culture
• Career growth opportunities within a growing organization
• A positive workplace where your contributions are valued and appreciated

What You'll Do

• Welcome patients and build trusting relationships from their first visit
• Clearly and compassionately explain treatment plans and next steps
• Review treatment costs, insurance coverage, and financial options
• Coordinate appointments to ensure patients receive timely care
• Verify insurance benefits and assist with claims processing
• Maintain accurate patient records and treatment information
• Follow up with patients, answer questions, and provide ongoing support
• Act as the bridge between patients and the clinical team
• Ensure every patient feels heard, informed, and cared for throughout their journey

Who We're Looking For

• Minimum 2 years of dental administration experience required
• Experience discussing treatment plans and financial arrangements
• Knowledge of dental billing, insurance, and scheduling procedures
• Abeldent experience is considered a strong asset
• Exceptional communication and interpersonal skills
• Organized, detail-oriented, and highly dependable
• Comfortable working in a fast-paced, patient-focused environment
• Compassionate, professional, and committed to providing outstanding service

Why This Role Matters

This position is about more than schedules, insurance, and treatment plans. It's about helping people move forward with confidence in their oral health journey. Every conversation you have, every question you answer, and every patient you support contributes to a positive experience that can genuinely change someone's life.

You'll be joining a team that believes in caring for patients like family and supporting one another to achieve excellence every day. Your work will have a direct impact on the trust, comfort, and confidence our patients feel when they walk through our doors.

Apply Today

If you're passionate about helping people, building relationships, and creating exceptional patient experiences, we'd love to hear from you.

Apply today and become an essential part of a team dedicated to making a difference, one patient at a time.

Dr. David Shier Dentistry is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcome, respected, and valued.

We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.  

We use AI tools to support parts of our hiring process, but all interviews and final decisions are led by real people who value genuine connection and human judgment.