customer relations clerk

Job Responsibility:

• Education: Secondary (high) school graduation certificate
• Experience: 1 to less than 7 months

Tasks

• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Answer telephone and relay telephone calls and messages

Screening questions

• Are you currently a student?
• Are you currently legally able to work in Canada?
• What is your current field of study?

Internship

• This position is a paid internship that encourages on-the-job training and skill development.
• Work Term: Temporary
• Work Language: English
• Hours: 40 hours per week