Manager, Change and Adoption

Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

KPMG Ignition is our innovation advisory offering support to various clients' in exploring the art of the possible and build leading-edge solutions. We utilize exponential technologies, human-centered thinking, and business model innovations to unpack core business challenges and help clients seize opportunities in an era of rapid and disruptive change.

We are looking for a Manager, Change & Adoption to help us drive the successful rollout and adoption of digital solutions across our Tax & Legal practice. In this role, you will ensure that new tools, processes and ways of working are not only launched effectively, but also understood, embraced and embedded into day-to-day workflows.

This role will translate change strategy into practical adoption plans that support both internal practitioners and, where applicable, external users. You will play a key role in ensuring our digital transformation initiatives deliver real value and measurable impact.

What you will do
Change Planning & Execution

• Lead change management activities for transformation initiatives from discovery through rollout and stabilization
• Conduct change impact assessments to understand who is affected and how workflows will change
• Develop and execute adoption plans aligned to transformation priorities
• Ensure change activities are appropriately scaled based on initiative risk and complexity

Drive Stakeholder Engagement & Readiness

• Engage stakeholders across the organization to assess readiness and manage expectations
• Work closely with Digital Transformation teams to incorporate business context into change strategies
• Identify adoption risks early and escalate when necessary
• Support leaders in reinforcing key messages and driving behavioural change

Coordinate Training & Enablement

• Partner with learning teams to design and deliver role-based training programs
• Ensure training materials are practical, timely, and aligned with real user workflows
• Coordinate training logistics and reinforce learning after rollout

Deliver Effective Communications

• Work with communications team to deliver clear, consistent messaging throughout the transformation lifecycle
• Help users understand why change is happening, not just what is changing
• Ensure communication timing aligns with release schedules and readiness milestones

Monitor Adoption and Continuous Improvement

• Track adoption metrics, user feedback and early usage signals following implementation
• Identify patterns in support issues or adoption challenges
• Provide insights to Digital Transformation and Product & Engineering teams to improve solutions and rollout approaches

What you bring to the role

• 5+ years of experience in change management, transformation, enablement or customer success
• Experience leading adoption or change initiatives for digital or process improvements
• Ability to work effectively with stakeholders across business and technology teams
• Strong communication skills and the ability to translate complex change into clear actions
• Organized and proactive with the ability to manage multiple initiatives simultaneously
• Experience in professional services or matrixed environments is an asset

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $87,500 to $130,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling View phone number on onjobcentre.ca.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.