Digital Enablement Manager

Job Responsibility:

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

We are looking for a Manager, Digital Enablement to join our team and drive our learning and training initiatives within Digital Transformation. The Manager, Digital Enablement, Global Digital Acceleration, collaborates with team leaders, vendors, and other key stakeholders to plan training delivery timelines, goals, and milestones. You will oversse and report on training data and understand why training metrics are meaningful in the organization. The Manager, Digital Enablement develops and drives communication strategies to reach target audiences to promote digital transformation training programs and is involved in curriculum development, execution and refinement in the areas of Digital Product Management, Agile Transformation, Personalization and Digital Adoption.

This is a hybrid role within an international team, based out of our Toronto office.

Responsibilities/Key Accountabilities:

• Improve an organization-wide learning approach that crafts Global Digital Acceleration initiatives, and the way it's applied in a team, portfolio and enterprise context
• Contribute to ongoing, iterative development of learning and training strategies, including innovative ways of identifying specific training needs, refining programs and measuring impact
• Help drive learning initiatives past common in-class training experiences to multi-faceted facilitation and elevation tactics, empowering learners themselves to identify relevant content and co-create learning communities of practice
• Collaborate closely with Manulife's internal HCD, UX and AI capacities for coordinated initiatives to further develop new ways of working
• Provide first and second level support for learning program participants before, during and after training sessions; Improve customer experience
• Assist Business Unit leaders identify the accurate training for their teams; customize training plans as needed; Curate training communications with an executive-facing tone
• Collect and manage training related data on various tools such as Survey Monkey, MS Forms, JIRA, Power BI, Compass, Pursuit; generate NPS scoring for all training deliveries
• Collaborate with the team to plan and schedule delivery timelines, goals, and achievements; assemble cohorts for training sessions
• Co-facilitate training sessions and events, i.e. facilitating modules or entire trainings, running breakout rooms, use tools such as Mural, MS Teams, Slido, MS Forms, polls, word clouds, live Q&As etc.
• Coordinate and support development and testing of e-learning modules and other training materials, in collaboration with subject matter authorities
• Collate and maintain lists of training candidates and their leaders; outreach to leaders to acquire prioritized lists of candidates per Business Unit / Segment
• Facilitate communication between project collaborators, including team members, senior leaders, and vendors
• Participate in the preparation of project proposals, budgets, and delivery plans
• Connect with other learning leaders in all segments of the organization and with the Global Learning team to promote knowledge sharing and collaboration
• Perform administrative tasks within Learning BAU for the Global Digital Acceleration team
• Assist Learning program alumni with ongoing training and community related offerings
• Track training progress and report on a monthly cadence to senior management

Job Requirements:

• 5+ years of crafting, facilitating and continuously improving training programs, preferably in a large, global organization
• 5+ years experience in working in an Agile or Digital Transformation environment
• Degree in Training/Education, HR, Organizational Management, Communication, or equivalent
• Excellent understanding of Customer Centricity approaches and attitude
• Engaging presentation skills, adept written and verbal communication are a must
• Experience with Executive-facing communication and presentation
• Affinity for and some experience with Large Language Models and Generative AI
• Strong PC skills and the ability to learn new technologies quickly
• Experience in banking or financial planning is a strong asset

#LI-hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC' on the Toronto, New York, and the Philippine stock exchanges, and under ‘945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact View email address on ca.edajobs.com .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact View email address on ca.edajobs.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact View email address on ca.edajobs.com for more information about U.S.-specific paid time off provisions.