Hotel Manager (M/F/D)

Perched on the cliffs of Charlevoix overlooking the St. Lawrence River, Fairmont Le 
Manoir Richelieu is one of Quebec’s great historic hotels. For over a century, it has 
welcomed guests into a setting where the river, forest, and timeless architecture blend 
seamlessly. This living heritage can be felt in every corridor, in the light streaming 
through large windows, and in the attention paid to every detail of a stay. 

Today, Fairmont Le Manoir Richelieu is a full-service resort, recognized by the Michelin 
Guide and certified Green Key, where guests can enjoy a rich and diverse getaway 
experience under one roof. Visitors can play on one of the region’s most acclaimed golf 
courses, try their luck at the Casino de Charlevoix (a Loto-Québec partner located on 
site), and enjoy outdoor activities, relaxation, and gastronomy that create lasting 
memories. This strong connection to nature, commitment to the environment, and 
focus on quality guide every decision, service, and interaction. 

Within Fairmont Le Manoir Richelieu, the Hotel Manager plays a central role in 
coordinating teams and ensuring the quality of the guest experience, in close 
collaboration with senior leadership and partners. 

What the property offers:

• Discounted rates and benefits to travel worldwide within Accor hotels (more than 5,700 hotels)!
• Competitive insurance plan, paid by the employer,
• Retirement plan with employer contributions,
• Employee Assistance Program (EAP) offered free of charge, including:
  • Mental health support
  • Legal and financial advice
  • Health and nutrition services
  • Career and professional guidance
  • Life transition support
• Free parking at the hotel,
• Dry cleaning service provided,
• Free meals in the cafeteria (taxable benefit).
• Access to the hotel’s fitness facilities at no cost.
• The opportunity to get involved in various committees and contribute to the community through philanthropic initiatives.
• Join a rich corporate culture:
  • Strong values that guide our actions and foster a collaborative, respectful work environment
  • Regular employee recognition through monthly and annual events
  • Strong commitment to equity, diversity, and inclusion, with dedicated committees
  • Social and environmental initiatives to make a positive impact in our communities

Job Description

Reporting to the General Manager of Fairmont Le Manoir Richelieu, responsibilities 
and essential job functions include, but are not limited to:

• Provide executive leadership and strategic planning for all hotel departments to support service culture, optimize guest experience, improve operational performance, and deliver a balanced scorecard meeting stakeholder expectations;
• Consistently offer professional, warm, and engaging service, embodying the establishment’s values and standards;
• Support the General Manager in the overall management and strategic direction of the hotel, acting on their behalf in their absence;
• Oversee all hotel operations, including food & beverage, rooms division, security, engineering, golf, activities and wellness center, and project management, while ensuring operational efficiency and consistency;
• Monitor, analyze, and control costs while optimizing operational efficiency and compliance with operating controls;
• Develop and implement operational strategies for hotel restaurants to enhance service quality and guest satisfaction;
• Actively lead initiatives related to obtaining and maintaining Michelin Key and Green Key distinctions;
• Lead and engage teams by fostering a solution-oriented, collaborative, motivating, and engaging work environment to deliver industry-leading service;
• Guide and support all departments in achieving their financial and operational objectives through a positive culture, clear expectations, and effective policies and procedures;
• Participate in the preparation, presentation, and execution of the annual operating budget, marketing and sales plan, and capital budget, ensuring timelines and forecast accuracy;
• Ensure continuous updating and implementation of the hotel’s emergency preparedness plan;
• Approve contracts, purchase orders, and expense authorizations (AFE) in collaboration with the Regional Director of Finance;
• Actively participate in recruitment for leadership positions within operational departments;
• Follow departmental policies, procedures, and service standards;
• Work closely with teams to exceed performance objectives, including: 
  • Guest Engagement: VOG / RPS
  • Employee Engagement: EES
• Perform any other related tasks according to operational needs. 

Qualifications

• Previous experience in a senior leadership role within a similar hotel group is required;
• Strong expertise in hotel operations and deep understanding of operational, financial, and human challenges;
• University or college degree in a related field preferred;
• Proven ability to thrive in a fast-paced environment while maintaining high standards of professionalism and quality;
• Natural alignment with luxury hospitality standards and strong attention to detail;
• Ability to work effectively within multidisciplinary teams;
• Strong customer focus, with the ability to remain calm, courteous, and guestoriented at all times

Additional Information

Our Diversity & Inclusion Commitment:
We are an inclusive company committed to attracting, recruiting, and promoting 
diverse talent.
Join us today for a rewarding career at Fairmont Le Manoir Richelieu, where every day 
brings new opportunities and your well-being is a top priority.