Scrum Master

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of Role

Join us and love where you’re going! WestJet is seeking a Senior Scrum Master to join our high-performing Mobile App team. Our app boasts over 2 million monthly active users and is the primary tool used by nearly every WestJet traveler to book flights, manage trips, check-in, track flight status, and access loyalty features.

In this role, you will act as a mentor and expert in Agile software development processes, establishing a robust, results-driven Scrum practice across our teams. While you will primarily anchor our Mobile Apps team, you will also scale your expertise to support an additional software development team to align standards, monitor performance, and optimize output.

Key Responsibilities

• Guide, coach, and mentor cross-functional teams on Agile Scrum practices to foster a self-organizing, high-performing environment.
• Organize and lead all critical Scrum ceremonies (Sprint Planning, Daily Standups, Backlog Refinement, and Retrospectives) for both the Mobile Apps team and your secondary team.
• Partner closely with Product Owners to support backlog grooming, intake management, and release planning. Proactively identify and eliminate delivery obstacles.
• Establish, track, and present quantitative and qualitative KPIs to drive measurable team velocity, quality, and continuous improvement.

Experience & Qualifications

• Bachelor’s Degree in Computer Science, Business, Science, or a related technical field , alongside a required Certified Scrum Master (CSM) designation.
• 10+ years of experience working within Agile Software Development teams, with extensive experience as a Scrum Master or process leader.
• Deep expertise in Scrum techniques and artifacts (e.g., Definition of Done, User Stories, Automated Testing). Strong background in eCommerce or Digital product delivery (Mobile app experience is highly preferred).
• Outstanding communication, servant leadership, and conflict-resolution abilities.
• Strong organizational skills to balance supporting multiple teams simultaneously.
• Proficiency with Agile delivery platforms such as Jira, Confluence, or Azure DevOps.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.