IT Support Technician

About the Position

Apex Industries is seeking an IT Support Specialist to provide day-to-day technical support and help maintain a reliable, efficient desktop computing environment.

The primary focus of this role is to enhance the employee IT experience through responsive customer service, effective troubleshooting, employee onboarding and offboarding, and workstation deployment and maintenance.

The successful candidate will be organized, approachable, and technically capable, with a strong commitment to helping others. Working as part of a small IT team, this position handles routine technical responsibilities while following established procedures and escalating more complex issues when necessary.

Main Responsibilities

This position focuses on employee support, workstation management, and routine IT operations. More complex technical issues and infrastructure-related responsibilities are escalated to the appropriate IT team member.

The successful candidate will be responsible for:

Employee Onboarding and Offboarding

• Set up user accounts, computers, software, and equipment for new employees.
• Configure Microsoft 365 accounts, access permissions, phones, and employee access badges.
• Complete employee offboarding, including account deactivation, access removal, and equipment recovery.
• Maintain accurate records of employee equipment and IT assets.

Helpdesk Support and User Experience

• Provide friendly, professional, and timely technical support to employees.
• Troubleshoot common issues with Windows 11, Microsoft 365, printers, mobile devices, and business applications.
• Assist with software installations, user access, and application troubleshooting.
• Manage support requests, communicate progress, and escalate complex issues when required.
• Help employees use company technology effectively and confidently.

Workstation Deployment and Maintenance

• Build, configure, and deploy computers using established company standards and approved PDQ packages.
• Install approved software, configure peripherals, and replace or upgrade equipment.
• Monitor workstation health, updates, and endpoint protection status.
• Identify and report recurring technical issues or security concerns.
• Maintain equipment inventory and assist with workstation decommissioning.

Workplace Technology and IT Operations

• Configure and support company-owned mobile devices using established procedures.
• Assist with desk phones, printers, scanners, and digital signage.
• Maintain accurate helpdesk tickets and technical documentation.
• Assist with cybersecurity awareness training, IT audits, and routine compliance activities.
• Follow company IT policies, security standards, and established procedures.

What We Are Looking For

The ideal candidate must have:

• 2-3 years’ experience in Help Desk and familiarity with PDQ Deploy or Microsoft Intune and helpdesk ticketing system.

• Education or training in Information Technology, Computer Systems, or a related field, or equivalent practical experience.
• Strong working knowledge of Windows 11 and Microsoft 365 applications.
• Good understanding of computer hardware, software installation, and troubleshooting.
• Foundational knowledge of networking concepts and Active Directory.
• Strong customer service, communication and documentation skills.
• Ability to troubleshoot technical problems and explain solutions clearly.
• Good organizational skills, attention to detail, and ability to manage multiple tasks.
• Ability to work independently on routine activities and follow established procedures.
• Positive attitude, willingness to learn, and ability to work effectively as part of a team.

Additional Requirements

• Valid driver's license equivalent to a New Brunswick Class 5.

Salary range: $55,000 - $65,000 CAD Annually