Business Solutions Manager, Medical Assessment Division

This is a hybrid position based at our Brampton or North York offices, with four days per week in the office and one day remote.

Brampton Location: 1 President's Choice Circle, Brampton, ON L6Y 5S5 (near Highway 407 and Mississauga Road)

North York Location: 243 Consumers Rd, North York, ON M2J 4W8 (near Highway 401 and Highway 404)

Lifemark Health Group is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employes over 5,000 highly trained clinicians, medical experts and team members in almost 400 locatons coast-to-coast and continues to grow both organically as well as through acquisitions. Lifemark was acquired by Loblaw Companies on May 10, 2022.

Role Overview

The Business Solutions Manager serves as the primary strategic partner between the Medical Assessment Division and the Technology and Analytics organization. Reporting to the Vice President, Applications and Security Services, this role develops a deep understanding of business priorities, defines and maintains the business technology roadmap, identifies opportunities where technology can enable better outcomes, and provides oversight of delivery to ensure solutions are executed effectively, aligned to priorities, and achieve measurable business value.

You are a strategic, relationship-focused business technology leader who can connect operational priorities with practical technology solutions. You build trust with business leaders, translate complex needs into clear priorities, and bring cross-functional teams together around shared outcomes.

You are comfortable balancing strategic and operational needs, shaping roadmaps and intake decisions, and providing delivery oversight across product, platform, operations, data, security, architecture, and business teams. You communicate clearly with varied audiences and focus on adoption, measurable value, and sustainable solutions.

Key Responsibilities

Strategic Partnership and Roadmap Planning

• Build trusted relationships with business leaders and develop a deep understanding of business strategies, challenges, priorities, and operations.
• Translate business priorities into a clear business technology roadmap aligned to strategic objectives and measurable value.
• Identify opportunities where technology can enable better business and operational outcomes.

Solution Development and Delivery Oversight

• Translate business needs into practical solution options and help shape scalable approaches.
• Bring together product and platform teams, solution design, IT operations, data, security, architecture, and business stakeholders to advance solutions.
• Oversee delivery progress to ensure commitments, risks, dependencies, priorities, and outcomes are actively managed.

Intake and Portfolio Management

• Help shape, assess, and prioritize intake requests across strategic and operational needs.
• Ensure roadmap and portfolio decisions are aligned to business value, available capacity, and delivery feasibility.
• Support clear prioritization and sequencing of initiatives to reduce fragmentation and improve time to solution.

Enablement and Adoption

• Support change management, communication, and adoption activities to successfully embed solutions into day-to-day operations.
• Partner with business and technology stakeholders to support value realization and sustained use of delivered solutions.

What we're looking for

• 5+ years of progressive experience in business technology, IT business partnership, business solutions, technology delivery, program management, or a related field.
• Strong business relationship management skills, with the ability to build trust, influence decisions, and translate operational needs into clear technology priorities.
• Experience developing or contributing to business technology roadmaps, including prioritization, sequencing, and alignment to strategic objectives.
• Proven ability to provide delivery oversight across cross-functional teams, ensuring risks, dependencies, commitments, and outcomes are actively managed.
• Comfort working across product, platform, operations, data, security, architecture, and business teams to shape practical and scalable solutions.
• Strong analytical and problem-solving skills, with the ability to assess business processes, identify opportunities for improvement, and connect technology investments to measurable value.
• Experience supporting change management, adoption, and communication activities to ensure solutions are successfully embedded into day-to-day operations.
• Excellent communication, facilitation, and executive-facing presentation skills, with the ability to simplify complex topics for varied audiences.
• Healthcare, medical assessment, insurance, disability management, or related industry experience is considered an asset.

What Success Looks Like

• Improved business satisfaction through strong strategic partnership and clear alignment between business and technology priorities.
• Faster time to solution through effective intake, prioritization, coordination, and delivery oversight.
• Stronger alignment between the business technology roadmap and strategic objectives.
• Higher adoption and successful embedding of solutions into day-to-day operations.
• Less fragmentation through practical, scalable solutions and coordinated portfolio decisions.
• Consistent delivery of agreed outcomes and measurable business value.

Our Perks

Following successful completion of the probationary period, you will:

• Eligibility for an annual Short-Term-Incentive Plan
• Have access to a yearly education re-imbursement fund
• Receive 30% discount from Shopper Drug Mart purchases
• Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
• Have paid vacation days as well as wellness days
• Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
• Access to employee assistance program
• On-site gym, Basketball & Volleyball courts, Groceries delivered to work via PC Express, Dry-Cleaning services (1 Presidents Choice Circle Office)

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca