Uniforms Coordinator - Ottawa (YOW)

Job Summary

The Uniforms Coordinator is the primary team member-facing representative within the Uniforms Department and serves as the first point of contact for all uniform-related services. The Uniform Coordinator plays a key role in supporting the day-to-day operation of Porter's Uniform Program by coordinating uniform fittings, inventory management, distribution, onboarding support, and administrative activities.

The successful candidate will collaborate closely with internal departments, vendors, and station leaders to deliver an exceptional team member experience while maintaining Porter's uniform standards and operational excellence.

The Uniforms Coordinator also contributes to continuous improvement initiatives and provides operational support.

Duties & Responsibilities

Team Member Experience

• Deliver exceptional customer service by supporting all uniform-related inquiries.
• Conduct professional uniform fittings and provide guidance on uniform standards, garment care, and ordering procedures.
• Support new hire onboarding by presenting the Uniform Program and assisting with initial uniform allocations.

Uniform Operations

• Coordinate the distribution, exchange, return, and replacement of uniforms across Porter's network.
• Maintain accurate records of team member uniform allotments, sizing profiles, and distribution history.
• Manage temporary ("On Loan") uniform inventory.

Inventory Management

• Maintain accurate inventory records and support inventory control activities, including cycle counts and stock organization.
• Monitor inventory levels, identify replenishment needs, and assist with inventory reporting and forecasting.

Operational Support

• Support departmental projects, reporting, and continuous improvement initiatives aimed at enhancing operational efficiency and customer experience.
• Perform additional duties and provide operational support as assigned to meet business and operational requirements, including weekend coverage based on station needs.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• College diploma or equivalent
• Minimum of one (1) year experience in a customer service position
• Experience in working with computerized record keeping systems, accounting and billing procedures
• Experience working with inventory systems
• Accuracy with data entry
• Strong interpersonal skills with a proven ability to build and maintain strong relationships
• Strong written and verbal communication skills
• Proficiency in MS-Office products including Excel, & Word
• Ability to carry garment bags, with ability to push/pull up to 50lbs
• Ability to travel as required

Location

Ottawa (Ottawa International Airport - YOW)

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and X.