Enforcement Officer - Ottawa

Indigo Park Canada is a leader in parking solutions. To support our continued success, we are seeking a Parking Enforcement Officer who ensures that all parking regulations are followed without exception. This role consistently meets client expectations by delivering excellent customer service and serves as an ambassador for both the company and the venue.

Why Work at Indigo Park Canada?

• Benefit from career growth opportunities
• Be part of a nationally established organization known for operational excellence in parking and mobility
• Work in a collaborative and dynamic culture
• Join an environment with a people-first approach

Responsibilities

• Patrol an assigned area by vehicle
• Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system)
• Identify vehicles in violation of parking codes
• Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles
• Observe and report hazardous conditions such as replacement of unsafe signage within lot, etc.
• Prepare and maintain required records, records of parking enforcement, operational records and records of quoted quotations
• Maintain assigned equipment and supplies such as hand-held computers, quote book, etc.
• Provide information to the public regarding parking regulations and facilities
• Inform the public about policies, services or procedures
• Identify stolen, and counterfeit parking permits
• Duties as assigned by manager

Qualifications

• Excellent interpersonal and customer service skills
• Cautious and courteous driver, with a valid full provincial drivers license and a clean driving record
• Confidence in problem solving and ability to manage stressful situations
• Ability to clearly and accurately communicate both written and verbally
• Ability to work efficiently under pressure in a fast-paced environment
• Basic knowledge of handheld computer, personal computer (Windows XP/Mobile) and mobile phone features

Assets

• Enthusiasm for on-going learning, coaching, and training
• Results-oriented individual with a concern for accuracy and customer relations
• Exceptional time management and organizational capabilities
• Flexible schedule and ability to work evenings and weekends if necessary

#IPC1

Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services in the country, with over 1,000 locations nationwide. The company’s activities span the entire mobility and parking value chain, including on-street parking services, a comprehensive digital offering, parking enforcement and public space management, as well as soft mobility and last-mile logistics solutions that optimize the use of available urban space to better serve cities and their citizens.

Indigo’s workforce reflects a diverse range of ages, profiles, and roles. We promote inclusion through an equal opportunity policy and are committed to preventing all forms of discrimination in recruitment and workplace relationships. Applications from all qualified individuals are encouraged. In accordance with the Human Rights Code, accommodations are available upon request during the recruitment and selection process.