Optometric Assistant - Reception

Optometric Assistant / Receptionist

Beyond Vision Therapy | Edmonton, AB

Are you looking for a rewarding career that combines healthcare, patient care, and administration? Beyond Vision Therapy is looking for a dedicated Optometric Assistant / Receptionist to join our Vision Therapy team!

This is a great opportunity for someone who is compassionate, organized, and enjoys helping people. You'll play an important role in creating a welcoming patient experience while supporting both the administrative and clinical sides of our practice.

About the Role

As an Optometric Assistant / Receptionist, you'll be one of the first points of contact for our patients and families while helping keep the clinic running smoothly.

What You'll Do

• Welcome patients and families and manage the check-in/check-out process.
• Coordinate recurring Vision Therapy appointments, assessments, and progress evaluations.
• Answer phone calls, emails, texts, and faxes professionally and confidentially.
• Maintain accurate electronic patient records and documentation.
• Collect session fees, provide receipts, and assist with daily payment reconciliation.
• Perform optometric pre-testing before initial assessments with the Doctor.
• Assist with referrals and communication with other healthcare providers.
• Manage insurance authorizations, claims, and patient files, including motor vehicle accident cases.
• Communicate with insurance providers regarding approvals and patient coverage.
• Educate new patients on the difference between standard eye exams and Vision Therapy.
• Follow up with patients regarding missed appointments and ongoing treatment.
• Assist with eyewear and lens orders within our small optical gallery.
• Help maintain a clean, organized, and welcoming clinic environment.

Who You Are

We're looking for someone who:

• Is warm, empathetic, and genuinely enjoys helping people.
• Has strong administrative, organizational, and multitasking skills.
• Is detail-oriented and takes pride in producing accurate work.
• Communicates clearly and professionally with patients, families, and team members.
• Is comfortable working in a busy healthcare environment.
• Is dependable, proactive, and willing to help wherever needed.
• Is a collaborative team player who always puts the patient experience first.

Qualifications

• High school diploma or equivalent.
• Optometric Assistant or Office Administration training is considered an asset.
• Previous experience in healthcare, optometry, Vision Therapy, physiotherapy, occupational therapy, or customer service is preferred.
• Knowledge of eye care terminology and procedures is an asset.
• Strong computer and administrative skills.

What We Offer

• Competitive hourly wage based on experience.
• Health benefits.
• Opportunities for learning and professional growth.
• Hands-on experience within a specialized Vision Therapy practice.
• Supportive team environment that recognizes and celebrates hard work.

Schedule

• 8-hour shifts.
• Tuesday to Saturday availability.

Join Our Team

If you're compassionate, organized, and looking for an opportunity where you can make a meaningful difference in patients' lives, we'd love to hear from you.

Apply today and become part of the Beyond Vision Therapy team!