Manager, MX Sales Platform

Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading! Our Perks:

• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

The incumbent will focus on developing the Samsung Sell-out Platform for mobile products and the business expansion of Samsung Care+ and Samsung Finance+. This role will also support in Trade In business management for SECA. This role ensures that Samsung Canada continues to offer consumers innovative sell-out platforms that are seamlessly integrated across the channels by working with identified partners and internal stakeholders. This role will support the business development elements of the Samsung Care+ and Samsung Finance+ working collaborative with the global teams to gain insights on market performance and share best practices and those that can be implemented in Canada. This role will also work closely with HQ and North American counterparts to grow the business.

Role and Responsibilities

Essential Duties and Responsibilities: Samsung Mobile Sell-out Platform Development

• Support the Sell-out platform strategy (Trade In / RV) in collaboration with the MXLT.
• Support multiple phased projects, including working with internal stakeholders and partners to deliver project and business objectives.
• Develop reporting and business management tools
• Manage partner relationship; liaise with partner to manage the trade-in program in D2C channel and in partner channels collaborate with PM, Marketing, Legal and customer service teams to design, finalize & implement the trade-in promotional offers

Samsung Care+ & Trade In / RV Business Development

• Liaise with partner to manage the SC+ program structure and operations in DtC channel and in partner channels (national Retail, Carrier)
• Report on, and oversee SECA’s Trade In program management. This includes vendor management, and rate negotiations with support of senior MX leadership team
• Collaborate with PM, Marketing, DtC, Legal and CS teams to design, finalize & implement the Trade and SC+ promotional offers
• Manage the T&Cs and SOWs for Trade In / SC+ promotional offers
• Manage SOWs for Trade In / SC+ product development and enhancement in collaboration with external Partner
• Support and Follow-up on Partner invoices submissions, internal legal and financial processes to ensure execution excellence for Samsung Care+ and other programs Work with Marketing Team to finalize SC+ promo assets
• Drive business visibility through recurring weekly reports, comprehensive monthly analytics, and key attach-rate performance evaluations
• Enhance SECA’s device protection program – market analysis, competition benchmark, pricing analysis, promotion performance analysis
• Drive new service initiatives to improve program performance and increase Trade In & SC+ adoption
• Drive new initiatives to expand SC+ channel coverage in National Retail and Carriers
• Drive new initiatives to improve Trade In rates for SECA

Supervise and Manage MX Service Operations

• Responsible for having oversight of the day-to-day operations and administration of the various Mobile services of digital marketing programs and platforms such as Trade In, Samsung Care+, Samsung Finance+, Samsung Wallet, Samsung Health, and Galaxy Store.

Skills and Qualifications

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments
• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

The salary range for this role is expected to be between $93,000 to $128,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy. The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks. Samsung is an equal employment opportunity employer. Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process. We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted. Please note that we reserve the right to remove or modify job postings at any time. #LI-DJ1#LI-Onsite #INDM

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