Coordinator III Customer Accounting

Job Responsibility:

Posting End Date:

August 18, 2024

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer experience. We are looking to grow our adaptive workforce, engaged by an exceptional employee experience.

As a Coordinator III Customer Accounting at Enbridge, customer centricity will be your focus as you support the accuracy of billing to Enbridge Customers. If you enjoy working with people, love participating in a team environment and have a passion for serving customers, apply today!

What You Will Do:

• Maintain day to day relationships with vendors including change orders, regular meetings, reporting and invoicing.

• Programming of monthly bill inserts and messages.

• Ensuring that testing of bills is performed nightly and meeting all obligations under the contract as it pertains to Billing and Invoicing.

• Daily release of customer bills for EGI customer base after test bill validations have been complete and data file sent to bill print vendor.

• Work with IT to update correspondence letters and emails as required.

• Identify and approve process improvements and enhancements to the system to streamline the billing process.

• Work with vendor to identify ways to reduce back-office exceptions and optimize processes.

• Review and approve manual billing adjustments.

• Support the Customer Care Operations team, performing reporting and analysis as required.

• Assists in various departmental administrative tasks on an occasional basis.

• Monthly tracking of metrics and reporting to management

• Assist in the development and implementation of measurement processes to validate the successful delivery of performance targets and customer satisfaction targets of EGI

Who You Are:

You will have the following combination of education and experience:

• This role would typically require a related university degree or technical diploma with limited experience OR a combination of related certification and a minimum of five years directly related experience.

• Knowledge of EGI's billing and collections functions, processes and policies, including knowledge of related systems such as CIS, IDOX's, DocWeb

• Superior analytical skills using innovative problem solving, judgment and discretion.

• Demonstrated ability to work on multiple tasks and shift priorities without loss of efficiency and effectiveness.

• Demonstrated excellent customer contact experience, including being able to interface and communicate both verbally and through correspondence with customers, external organizations, business partners, etc.

• Ability to deal with stressful situations using diplomacy & tact.

• A team player, who is able to work independently to deliver results.

• Demonstrated ability to build co-operative internal and external working relationships.

• Proven Microsoft Office Suite proficiency, i.e. EXCEL, WORD, and PowerPoint

• Ability to travel if required.

Preferred:

• Knowledge of affiliate relationship code, gas marketers code, gas distribution access rules and other regulatory requirements which govern the activities of the Company

• Ability and willingness to grow, develop and evolve skills suitable for other opportunities within Customer Care

Flexwork

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #topemployer

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting View email address on ca.edajobs.com .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.