Director of IT Infrastructure & Security

Location: Remote across Canada, EST preferred

Language: English, advanced written and verbal communication required

Background Check Requirement: Criminal background check required

About the Opportunity

Our client is seeking a hands‑on Director, IT Infrastructure & Security to lead the evolution of its enterprise technology environment. Reporting to the VP of Technical Services, this role will play a critical part in strengthening infrastructure performance, advancing cybersecurity maturity, and ensuring highly available voice and cloud systems that support a fast‑paced operational environment.

This is an opportunity for a technical leader who enjoys balancing strategy with execution. You will work closely with internal IT teams, operational stakeholders, and executive leadership to modernize infrastructure, improve system reliability, optimize cloud and telecom spend, and champion security best practices across the organization. The environment values accountability, continuous improvement, and collaborative leadership.

What’s In It for You

• Join a technology‑focused organization where your ideas and expertise will directly influence infrastructure strategy and operational success
• Work alongside collaborative leaders who value innovation, accountability, and continuous learning
• Gain exposure to enterprise‑scale cloud, telecom, and cybersecurity initiatives
• Be part of a culture that supports professional growth while recognizing the importance of balance and flexibility
• Lead meaningful modernization and security initiatives that create measurable business impact

Your Responsibilities

• You’ll lead the planning and execution of infrastructure and security strategies that support organizational growth and operational reliability
• In this role, you’ll oversee enterprise cloud environments, voice infrastructure, networking, and systems administration across distributed operations
• You’ll establish and report on KPIs including uptime, MTTR, telecom performance, vulnerability remediation, and cloud spend optimization
• You’ll drive security initiatives including SOC 2 compliance readiness, incident response planning, vulnerability management, and endpoint protection
• You’ll mentor and support internal IT teams while fostering a culture of accountability, collaboration, and continuous improvement
• You’ll identify infrastructure risks, technical debt, and modernization opportunities while recommending scalable solutions

Skills and Qualifications

• 5+ years of leadership experience in IT infrastructure, cloud operations, and cybersecurity
• Strong hands‑on expertise with AWS services including EC2, VPC, IAM, S3, Route 53, and RDS
• Experience with infrastructure‑as‑code tools such as Terraform or CloudFormation
• Deep understanding of networking, firewalls, VPNs, load balancing, and voice/telecom infrastructure within distributed environments
• Experience supporting security operations including SIEM, EDR, vulnerability management, penetration testing, and incident response
• Knowledge of SOC 2, PCI‑DSS, HIPAA, and protection of sensitive customer data
• Strong leadership, communication, problem‑solving, and stakeholder management skills

Note from the Hiring Manager

“We’re looking for someone who enjoys rolling up their sleeves while also thinking strategically about where technology can take the business next. The right person will bring strong technical expertise, curiosity, and a collaborative leadership style that helps teams grow together.”

EEO & Accessibility

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI‑assisted tools to help review applications.