Senior Distribution Services Operations Trainer

TJX CanadaAt TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.Job Description:
We're looking for a Senior Distribution Services Operations Trainer to play a critical role in shaping the success of our Distribution Center teams through the delivery of engaging onboarding and operational training programs. In this role, you'll have the opportunity to influence employee development, drive operational excellence, and support a positive learning culture within a fast-paced distribution environment. You will partner closely with leaders and associates to ensure training initiatives are effective, consistent, and aligned with business objectives. This is an exciting opportunity for a training professional who is passionate about developing talent and making a meaningful impact on employee success and facility performance.Why Work With Us?
We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.Enjoy Associate discounts at our stores, available to you and eligible family members.Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resourcesA competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.Comprehensive training and development resources are designed to help you learn, grow, and succeed.Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.Discover innovative amenities at our eco-friendly corporate office, along with the flexibility and balance of our hybrid work model.What You'll Do:
Partner with Distribution Center Operations and Training teams to assess training needs, identify development opportunities, and implement solutions that support business objectives.Support the design, development, and continuous improvement of learning programs, including onboarding, instructor-led training, conferences, and operational learning initiatives.Lead the rollout and execution of training programs across Distribution Centers, covering operations, systems, technology, leadership development, loss prevention, health & safety, and onboarding.Coordinate training schedules, manage Learning & Development center readiness, and ensure all required training materials and resources are available.Monitor training effectiveness through performance evaluations, skill transfer assessments, and program metrics, providing recommendations to enhance learning outcomes across the Distribution Services network.Serve as a trusted advisor and coach to Distribution Center leadership teams, offering guidance, sharing best practices, and strengthening operational capability and business acumen.Stay current on distribution center processes, systems, technology advancements, industry trends, legislative updates, and labour relations practices to ensure training remains relevant and effective.Track, analyze, and report training metrics to inform continuous improvement and support strategic decision-making.Collaborate with cross-functional partners to ensure alignment between Distribution Center training programs and broader enterprise learning initiatives.Contribute to annual priorities, special projects, and cross-functional committees that support organizational growth and operational excellence.About You:
Minimum three (3) years of Distribution, Supply Chain, or Operations experience, complemented by post-secondary education in Education, Leadership, Human Resources, Communications, or a related field;
labour relations experience is considered an asset.Completed, or actively working toward, a certification in Adult Learning, with a strong understanding of adult learning principles, facilitation techniques, and learner engagement strategies.Minimum three (3) years of experience in Learning & Development, including training design, content development, facilitation, program implementation, and evaluation.Exceptional communication and facilitation skills, with the ability to tailor messaging for diverse audiences, deliver impactful presentations, and effectively lead meetings and learning sessions.Strong relationship-building and influencing skills, leveraging consulting, listening, and information-gathering abilities to identify needs and drive business results.Demonstrated ability to work independe
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