Client Services Manager, Healthcare Security - Vancouver Coastal Health

Securiguard is looking for a Client Services Manager for our Healthcare Security vertical across Metro Vancouver, supporting contracts within the Vancouver Coastal Health (VCH) portfolio . This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.

Compensation: salary and benefits, will be based on the successful candidate's experience and is open to negotiation.

The day to day:

• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
• Recommend/implement security solutions, coverage and risk-reducing strategies
• Ensure all contract and legislative requirements are being met.
• New Business start-ups and transition plan implementation
• Incident Response and Incident Command
• Full accountability and management for KPI Implementation and Reporting
• Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
• Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
• Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.

Knowledge:

• Legislation - Relevant government and security legislation in British Columbia
• Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
• Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

Here's what you need:

• Successful applicants must have a minimum of 3 to 5 years' security experience in a managerial capacity in the Healthcare Security environment
• Have, or be in the process of attaining the Supervisor certification with IAHSS and hold active membership with IAHSS.
• In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges
• Demonstrated success in building and leading teams, passion and high energy for people
• Experience in an operational setting involving the management and supervision of many staff members
• Strong communicators with assertive interpersonal skills and team players are critical to success
• Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 British Columbia Driver's License ; access to or possession of vehicle for attending to all client sites
• Understands financial and cost drivers in the security industry

What's In It for You

• Easy Commute : We're right beside the SkyTrain - seriously, look for us on Google Maps.
• Fun Events Year-Round : From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securiguard, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

Ready to join the team? Apply today!