Vice President, Operations

Vice President, Operations

Are you a strategic leader who thrives on driving performance, developing leaders, and building high‑performing operations? Do you enjoy balancing business results with people development while leading teams through growth, change, and continuous improvement? If so, this Vice President, Operations role could be the opportunity you've been looking for.

Responsibilities

In this role, you will provide strategic leadership across a portfolio of branches, regions, or operational business units, ensuring exceptional service delivery, strong financial performance, and alignment with company objectives. You will work closely with regional leaders and support functions to strengthen operational excellence, build leadership capability, and help position First Onsite for continued growth across Canada.

As Vice President, Operations you are responsible for leading operational performance across multiple locations and teams. You will collaborate with Regional Leadership, Branch Managers, and support departments to ensure consistent execution, strong customer outcomes, and achievement of financial and operational goals. Your leadership helps create alignment across the organization while empowering teams to deliver their best work.

Each day you balance strategic planning with operational execution. You review performance metrics, analyze financial results, and identify opportunities to improve efficiency, profitability, and customer satisfaction. You support workforce planning, succession planning, and leadership development while helping teams navigate challenges and achieve business objectives. Whether driving operational improvements, supporting acquisitions and integrations, or partnering with leaders to strengthen performance, your influence helps shape the future success of the business.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field required; MBA or equivalent graduate degree preferred.
• 10+ years of progressive leadership experience in operations, preferably in restoration, construction, property services, or a related service‑based industry.
• Minimum 5 years of experience leading managers and multi‑site operations.
• Proven success managing operational performance, budgets, and profitability across multiple locations or business units.
• Experience leading change initiatives, process improvements, and operational growth strategies.
• Demonstrated success developing leaders and building high‑performing teams.
• Strong financial and operational acumen with the ability to interpret performance metrics and drive business results.
• Exceptional leadership, communication, and relationship‑building skills.
• Proven ability to lead through complexity and drive alignment across diverse teams and stakeholders.
• Strong business acumen with the ability to translate strategy into execution and measurable outcomes.
• Proficiency with Microsoft Office applications.
• Valid driver’s license and clean driving abstract.
• Ability to travel up to 40% based on business needs and operational requirements.
• Ability to complete work activities that may involve material handling, lifting, climbing, and the use of personal protective equipment including respirators, safety footwear, and other required gear.

About First Onsite

First Onsite helps communities, businesses, and families recover after unexpected events while leading teams that deliver exceptional service and results. We offer competitive compensation, comprehensive health and dental benefits, RRSP matching, and opportunities for professional growth because we believe in investing in our people. Join a team that values accountability, collaboration, leadership, and doing the right thing.

Your next opportunity starts here. Apply today using our quick, three‑minute, mobile‑friendly application. Join First Onsite. Make a difference. Build your future.

By submitting your application, you consent to the collection, use, disclosure, and storage of your personal information by FirstOnsite Restoration Limited operating as First Onsite Property Restoration (“First Onsite”) for purposes related to your application for employment. This includes information gathered during the recruitment and interview process. Your personal information may be shared internally with relevant personnel involved in the hiring process. First Onsite is committed to handling your personal information in accordance with applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant privacy legislation in your province or territory. If you have questions about how your personal information is handled, or if you wish to request access to your information, please contact our HR Department.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, First Onsite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources or the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.