Product Operations Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Operations Director based in Canada. As a Product Operations Director, you will shape how Product and Engineering teams operate, collaborate, and deliver value through AI-powered workflows and scalable processes. You will lead the organization's AI enablement strategy, oversee its product technology ecosystem, and establish the operating frameworks that connect customer insights with business outcomes. Combining strategic leadership with hands-on execution, you will drive tooling decisions, infrastructure integration, governance, and performance measurement. You will also establish consistent product lifecycle standards and facilitate cross-functional alignment across the organization. Working closely with senior product leaders, engineers, and executive stakeholders, you will champion operational excellence and continuous improvement. This is an opportunity to transform product operations within a technology-driven insurance environment. Accountabilities As Product Operations Director, you will own the strategy, infrastructure, governance, and operating mechanisms that enable Product and Engineering teams to work efficiently, make informed decisions, and deliver measurable outcomes. - Lead AI enablement across Product and Engineering by defining strategies, standards, and governance for AI-powered workflows, agents, skills, connectors, and automations. - Own the shared AI infrastructure, including skill registries, integrations, access controls, data guardrails, and automation capabilities. - Evaluate and select AI tools, establish adoption standards, measure business impact, and develop training programs that help teams integrate AI into their daily workflows. - Oversee the product operations technology ecosystem, including integrations between analytics, roadmap management, customer feedback, and capability-mapping platforms.

- Establish architecture, ownership, documentation, reliability, and data management standards for the product tooling infrastructure. - Manage the product tooling portfolio, including analytics and user behavior platforms, roadmap and discovery solutions, and customer feedback systems. - Define tooling strategies, monitor adoption and return on investment, manage platform performance, and determine when to build, purchase, consolidate, or retire solutions. - Govern subscription architecture, instrumentation standards, tagging, privacy controls, access provisioning, and usage forecasting. - Automate recurring administrative processes and establish clear ownership for day-to-day tooling requests. - Partner with Procurement to negotiate vendor contracts, renewals, and expansions, while leading vendor governance and quarterly business reviews. - Maintain and continuously improve the product operating system in collaboration with Product and Engineering leadership. - Lead cross-functional working groups, change management initiatives, and adoption efforts supporting the transition to the 2027 operating model. - Establish central planning calendars, meeting agendas, pre-read standards, and criteria for eliminating unnecessary meetings. - Develop mechanisms for collecting and integrating customer feedback from Sales, Support, Customer Experience, and Adoption teams into annual planning and resource allocation decisions. - Standardize product lifecycle practices through minimum-specification templates, launch-readiness scorecards, and telemetry and instrumentation standards. - Train product teams on operating processes, templates, and tools while ensuring consistent adoption across the organization. - Build the measurement infrastructure, dashboards, and reporting capabilities needed to track operational effectiveness, including meeting load, template adoption, and telemetry coverage.