Head of Internal Product, Systems & Creative Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Internal Product, Systems & Creative Operations based in Canada. This is an exciting opportunity to build and lead an internal product and operations function within a fast-growing, globally distributed creative agency network. The role focuses on transforming agency operations into a product-driven discipline, developing intuitive systems, tools, and workflows that improve how teams collaborate and deliver work. You will identify operational challenges, translate them into scalable solutions, and drive continuous improvement through research, feedback, and iteration. Working closely with founders, creative teams, operators, and developers, you will shape the internal infrastructure that supports business growth. You will also have the opportunity to lead a growing function, influence strategic decisions, and explore innovative applications of AI. This is a fully remote position offering significant ownership, autonomy, and the opportunity to rethink how creative organizations operate. Accountabilities: - Build and lead the internal product and creative operations function, establishing processes for gathering requests, prioritizing initiatives, assigning ownership, and maintaining internal systems. - Identify operational inefficiencies, understand where teams lose time, context, or clarity, and translate these insights into actionable roadmaps and clear product requirements. - Design, develop, and continuously improve internal tools, workflows, and custom-built products in collaboration with operational teams and developers. - Apply product management principles to agency operations, ensuring internal systems are intuitive, efficient, user-friendly, and aligned with the needs of their users.

- Determine which processes and tools should be standardized across the agency network and where individual teams require tailored approaches. - Oversee the entire lifecycle of internal products and systems, from initial discovery and development through implementation, adoption, maintenance, and ongoing optimization. - Establish feedback loops, facilitate discussions, and continuously evaluate how teams interact with internal systems to identify opportunities for improvement. - Collaborate directly with founders and leadership to define the strategic direction of the function, challenge existing assumptions, and build a scalable operational framework. - Leverage AI tools and technologies thoughtfully to improve workflows, streamline processes, and enhance operational efficiency. Requirements: - Proven experience in product management, product design, creative operations, or a related field, with the ability to translate complex organizational needs into practical solutions. - Experience building, implementing, and improving internal tools, systems, workflows, or digital products, ideally within an agency, creative production, or fast-paced service environment. - Previous experience leading or developing a small team, setting priorities, providing clear direction, and fostering collaboration. - Strong analytical and problem-solving abilities, with a keen eye for identifying friction points, simplifying complex processes, and improving user experiences. - Exceptional curiosity, empathy, and communication skills, with the ability to understand different perspectives and help stakeholders articulate underlying challenges and needs. - Strong product judgment and attention to detail, particularly when designing intuitive user experiences and addressing micro-interactions without overlooking operational complexity. - A long-term, scalable mindset, considering adoption, reliability, maintainability, and the evolving needs of teams when building solutions.