Director, Product Management (Payments)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Management (Payments) based in Canada. This is a senior leadership opportunity to shape the strategy, growth, and performance of a global payments business serving retail and hospitality merchants. You will lead experienced product managers across North America and EMEA, owning the product vision and commercial outcomes for a major financial services portfolio. Your focus will be on increasing payment adoption, growing Gross Payment Volume (GPV), improving merchant onboarding, and expanding revenue. Working closely with Engineering, Design, Sales, Operations, and Finance, you will drive multi-year platform transformation and deliver cohesive payment experiences. You will also develop future product leaders, strengthen product practices, and influence strategic decisions at executive and board level. This role combines commercial accountability, technical platform leadership, and the opportunity to make a significant impact on how businesses manage payments. Accountabilities: - Define product strategy and business outcomes: Develop and communicate a multi-year Payments product vision and roadmap aligned with corporate objectives, OKRs, and profit-and-loss targets. - Own commercial performance: Drive key business metrics, including Gross Payment Volume (GPV), payments penetration and share of checkout, new paid sales, merchant onboarding conversion, and payments revenue. - Lead and develop product teams: Manage, coach, and empower Group Product Managers and Senior Product Managers across Retail and Hospitality platforms, establishing clear expectations and accountability.

- Build organizational capability: Recruit high-performing product talent, develop internal leaders, create career progression opportunities, and establish succession plans. - Strengthen product management excellence: Raise standards across product discovery, commercial modeling, pricing and packaging, prioritization, and data-driven execution. - Drive cross-functional alignment: Partner with Engineering Directors, Design leaders, Product Marketing, Sales, Operations, and Finance to align product strategy, commercial objectives, and delivery priorities. - Manage strategic payment partnerships: Build and maintain relationships with payment processors and acquiring partners, contributing to decisions about which capabilities to build internally, purchase, or develop through partnerships. - Consolidate and evolve the payments platform: Bring fragmented payment capabilities together into a coherent, scalable platform that delivers consistent experiences across product lines. - Balance strategic and operational priorities: Manage long-term platform investments alongside quarterly commitments, making clear and timely trade-offs in complex or uncertain situations. - Represent product strategy at executive level: Communicate product direction, performance, key metrics, and strategic recommendations to C-suite leaders and the Board. - Establish effective product governance: Improve discovery and delivery practices, promote systems thinking, and support continuous improvement across multiple product teams. Requirements: - Leadership experience: At least 2–3 years in a Director-level or equivalent product leadership position, managing larger teams through direct and indirect reports, including Group Product Managers. - Business ownership: Demonstrated ownership of a complete line of business or major product vertical, such as payments, billing, or point-of-sale (POS), with clear accountability for commercial performance. - Talent development: Proven ability to recruit, coach, develop, and promote product leaders while building strong, accountable teams.