Senior Manager, Operations Performance Analytics

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of Role

The Senior Manager, Operations Analytics is a senior role responsible for advancing data-driven decision-making across airline operations. This leader will oversee the development and application of advanced analytics and performance insights to improve reliability, efficiency and guest experience across WestJet's network.

Working closely with leaders across operations, commercial, guest experience, and finance this role will translate complex operational data into actionable insights that drive measurable improvements in on-time performance, aircraft utilization, turnaround execution, and overall operational resilience.

Key Deliverables And Responsibilities Include

• Reporting:
• Develop and maintain operational scorecards / dashboards which provide visibility into operational performance relative to historical data and industry / peer benchmarks.
• Be the voice of operational performance insights across the organization, regularly presenting monthly and ad-hoc performance to senior operational leaders and executives.
• Insights:
• Lead complex initiatives to analyze operational disruptions and service failures, aircraft turnaround performance, schedule reliability, crew and aircraft utilization, and airport-level performance.
• Through close collaboration with senior operational leaders, help diagnose root causes of delays and inefficiencies and develop data-driven solutions that improve operational execution.
• Strategic analysis:
• Lead and support advanced enterprise strategic analysis including, but not limited to, performance forecasting and scenario / sensitivity analysis to help drive enhanced network and schedule construction through operational parameter improvements and / or other ad-hoc levers.
• Strategic partnership:
• Act as a key strategic partner to senior operational leaderships, providing insights and recommendations that shape operational strategy and performance improvement initiatives.
• Translate complex analytical findings into clear, compelling narratives that support executive decision-making and help drive a culture of operational excellence across the organization.
• Leadership:
• Build and lead a high performing team of analysts, including establishing best practices for analytics development, fostering a culture of curiosity and problem-solving, and ensuring strong partnerships with data, advanced analytics, and other supporting functions

Experience And Qualifications

• 8-12+ years of progressive experience in analytics, operational performance, or data-driven roles, preferably within the airline, transportation, or other complex operating environments
• Proven experience leading analytics teams and developing high-performing talent in a fast-paced, cross-functional setting
• Demonstrated track record of delivering measurable improvements in operational performance (e.g., on-time performance, turnaround efficiency, asset utilization, etc.) through data-driven insights
• Deep experience building and scaling performance reporting frameworks, including dashboards, scorecards, and KPI tracking aligned to business objectives
• Strong background in diagnosing operational issues and leading structured root cause analysis across complex systems and processes
• Deep experience conducting advanced analytics, including forecasting, scenario modeling, and sensitivity analysis to inform strategic decision-making
• Demonstrated ability to influence senior leaders and translate analytics into business action
• Proven ability to communicate complex analytical concepts clearly to both technical and non-technical audiences, including executive-level presentations
• Advanced proficiency in data analytics and visualization tools (e.g., SQL, Python, R, Tableau, PowerBI or similar platforms)
• Strong understanding of data modelling, data structures, and working with large, complex datasets
• Experience with forecasting techniques and statistical analysis
• Familiarity with airline operational systems and data (e.g., scheduling systems, operations control, crew management, airport systems) is an asset

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.