Building and Operations Manager

Confidential Opportunity | Building and Operations Manager

CG Hylton Inc. is assisting with facilitating the recruitment and hiring process for this position.

Overview

We are seeking an experienced and highly capable  Building and Operations Manager to oversee the full scope of operations for a self-managed, high-rise residential property located in downtown Calgary.

This is a senior leadership role responsible for the overall performance of the building, including facility operations, capital projects, financial management, and staff leadership. Reporting directly to the Board Chair, the Manager works closely with the Board of Directors to ensure the property is well maintained, financially sound, and operating at a high standard.

The successful candidate will bring strong technical knowledge, sound judgment, and a proactive, solutions-oriented approach. This role requires a balance of strategic thinking and hands-on execution, along with the ability to manage multiple priorities in a high-expectation environment.

Duties and Responsibilities

Facility Management

• General knowledge of high-rise operations including routine maintenance, infrastructure upgrade projects, mechanical systems, and building envelope
• Proactively develop a project plan for future maintenance activities and provide input into capital project planning
• Develop and oversee preventative and corrective maintenance schedules to ensure integrity of all building systems and architectural components
• Negotiate and manage vendor contracts, including pricing requests and analysis of bids, with approval up to authority level (Board approval required above authority level)
• Respond to after-hours emergencies, alarms, or other call-outs (e.g., fire, flood), ensuring appropriate response and follow-up actions are taken
• Report all insurance claims to the Board immediately
• In conjunction with the Board, maintain current safety and security plans and ensure all incidents are handled in accordance with proper procedures

Finance & Accounting

• In conjunction with the Treasurer, develop and manage the annual budget
• Monitor monthly financial statements, resolve discrepancies, and report delinquencies or issues at Board meetings
• Review and approve invoices and payroll through online processing systems

Leadership & Team Support

• Supervise team members, including directing activities, establishing goals and objectives, conducting performance evaluations, and communicating expectations for service, operations, and maintenance
• Support the Board and Committee Chairs by participating in Board meetings, the Annual General Meeting, and committee meetings, and preparing reports and recommendations as required
• Foster a positive, professional, and safe work environment aligned with organizational standards
• Oversee the development and effectiveness of staff, including a maintenance supervisor, concierge team, and cleaning staff
• Coordinate recruitment, training, performance management, compensation, and termination processes

Administration

• Attend monthly Board meetings and the Annual General Meeting
• Maintain electronic files and corporate documents in accordance with the Condominium Property Act
• Negotiate annual building liability and Directors and Officers insurance coverage
• Oversee and administer insurance claims in collaboration with the Board, owners, insurers, and adjusters
• Enforce building bylaws, rules, and regulations, including fines and sanctions
• Prepare monthly operational reports for the Board

Minimum Qualifications

Education / Training / Experience

• Post-secondary education in property management, facility management, business administration, or a related field is preferred.
• Relevant certifications in property or facility management are considered an asset.
• Minimum 5 to 10 years of directly relevant experience in property, facility, or building operations management.

Knowledge, Skills and Abilities

• Strong knowledge of high-rise residential building operations, including mechanical, electrical, plumbing, and structural systems.
• Demonstrated experience managing the full operations of a complex residential building.
• Proven ability to lead capital projects, maintenance programs, and infrastructure upgrades.
• Strong financial acumen, including budgeting, financial reporting, and expense management.
• Excellent project management skills, with the ability to prioritize, organize, and execute multiple initiatives.
• Demonstrated leadership experience, including supervising, coaching, and developing staff
• Strong interpersonal and relationship management skills, with a service-oriented approach
• Excellent written and verbal communication skills
• Proactive, solutions-oriented mindset with strong critical thinking and problem-solving abilities
• Sound judgment with the ability to operate independently on day-to-day operational matters
• High level of organization and attention to detail
• Proficiency with technology, including Microsoft 365 and other business applications

Other

• Willingness to work on-site and respond to after-hours emergencies as required

BENEFITS:

• Annual Salary: $80,000 - $95,000
• Health Spending Account
• Eligibility for performance bonus at fiscal year end

Disclaimer

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.