Bilingual Service Coordinator - Hybrid

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

What will you do?

Your primary focus will be in Service Coordination, with involvement in Billing Coordination.

Service Coordination : focus is to respond to calls from customers, to understand their needs and to respond appropriately. You will dispatch building automation technicians to on-call services and planned maintenance visits to guarantee customer satisfaction and to optimize profitability of the division.

Billing Coordination : involvement is to manage the billing of on-call services by verifying all performed services are included and that all costs are received.

Responsibilities include:

Service Coordination:

• Provide support, information, prioritization and coordination of activities and resources
• Handle incoming customer service requests via the phone or email, resulting in a service work order to begin the scheduling and dispatching process.
• Schedule and dispatches activities and resources to execute Service Agreements and customer requests.
• Handle decisions regarding the scheduling and movement of resources and material. Schedules and dispatches resources to meet customer expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.

• Proactively follow-up with customers after completion of services to ensure a high level of satisfaction with quality of work received.
• Arrange all necessary materials, documents, tools and equipment to complete tasks 
• Monitor progress on jobs via feedback from Technicians on a regular basis and take action 
• Ensure on a weekly basis that all the necessary information documentation files, works reports, timesheets etc. provided by the technician is recorded on WFS. 
• Coordinate close daily general tasks, take service calls, dispatch a group of Technicians.

• Support the invoicing team and the technical team in communications with customers.

Billing Coordination:

• Price Service calls and ensure all costs are included at that customer discounts are taken into account.
• Make sure work is fully completed and ready to invoice.
• Responsible for creating and mailing invoices including insurance certificates and statutory declarations. 

• Create billing in a precise and correct manner.
• Record the billing data in the computer software using SAP. 
• Attend to queries and questions from the Collections Team. 
• Responsible for improving the billing process of the organization by providing various recommendations and advice related to the processes and regulations of the billing department.

What will you need to succeed?

• Understand the client’s needs and respond to them effectively & efficiently
• Strong verbal and written communication skills
• Be organized: know how to prioritize tasks and complete them on time
• Ease of working in a fast-paced environment
• Concern for quality: follow established standards
• Ability to work independently, with minimal supervision
• Motivated and efficient under pressure; good problem-solving skills
• Sense of empathy; Team spirit; Collaboration skills

Bilingualism requirement

The successful candidate for this position must be bilingual. Fluency in French and English (verbal and written) is required to perform the duties and responsibilities of the position for the following reason(s):

• The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally;
• The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally;
• The role requires using software or technology that is available only in English;
• The role requires liaising with foreign regulatory and governmental agencies based in the United States and/or Europe;

Service Coordinator assets:

• Field service dispatch experience 
• SAP knowledge 
• Time management ability and must be a true Team Player
• Microsoft Dynamics

Billing assets:

• Billing experience
• SAP systems Knowledge
• Basic accounting skills

Work Schedules

• Eastern Canada: 10:30 a.m. to 6:30 p.m. ET
• Western Canada: 9:00 a.m. to 5:30 p.m. local time

Candidates must be available to work the applicable schedule to ensure appropriate coverage and support for our Western Canada business operations

Salary is commensurate with experience, and ranges between $59 000,00 CAD - $67 000,00 CAD, excluding benefits.

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.