Inbound Customer Service

$40k per year

Full-time

autologiQ

Oakville, ON

Job Responsibility:
We are looking for a high-energy, positive and friendly person who thrives in a fast-paced environment to join our team. You will manage the inbound calls, assist with booking appointments and performing follow-up calls. This person works with a sense of urgency and excitement and aims to go above and beyond for our clients and other team members.
autologiQ is a rapidly growing digital automotive service provider. Through our digital platform and remote service advisors, we help our clients extend the useful life of their vehicle in an affordable way. Our team assists clients with the maintenance and repairs of their vehicle by connecting them with an authorized iQ Network shop in North America.
WHAT YOU WILL DO
Answering inbound calls to assist with questions
Direct calls to appropriate department with adequate information
Problem solve any issues and questions on your own
Use CRM software to manage schedules and communication
Help with administrative tasks such as reporting, record keeping, auditing documents
WHO WILL EXCELL IN THIS POSITION
Someone who is "team-first" and aims to impress
Someone who has a keen eye for detail
Someone who is looking to advance to positions of more responsibility
Someone who loves talking with people
Someone who is "solution-oriented"
Someone who remains positive at all times and converts challenges into opportunities
WHAT YOU NEED
Strong command of oral and written English language
Professional and clear speaking voice
Strong knowledge and experience working with Microsoft Office and CRM systems
OSSD Graduate
Ability to work on location in Oakville
SCHEDULE AND HOURS
Monday to Friday (No weekends)
9am - 6pm daily
This position is at our head office in Oakville (remote work not available)
Job Type: Full-time
Salary: From $40,000.00 per year
Benefits:
Dental care
Extended health care
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Education:
Bachelor's Degree (preferred)
Experience:
Call center: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person

Apply

Vacancy posted 1 day ago

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