Front Office - Switchboard Operator
$20.18 per hourACCOR
Company DescriptionWho We AreJoin the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.We are seeking for a dedicated and personable professional to join our team as a Switchboard Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality. Starting Rate: $20.18 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65 Note: The official title for this position will be Royal Service Agent.Job Duties Include Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience Processing all external and internal calls by redirecting calls or directly assisting the caller. Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards. Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage. Maintaining accurate records of guest calls to maintain data integrity. Maintaining knowledge of the hotel’s emergency procedures and dispatching as required. QualificationsYour Skills & Qualifications High School diploma Service focused personality is essential Prior experience working with Opera or a related system an asset Fluency in English; additional languages are a plus Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Job Perks & Benefits Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: View email address on ca.snapjobsearch.com
$20.18 per hour
...for a dedicated and personable professional to join our team as a Switchboard Agent. In this vital role, you will be the first point of... ...focused personality is essential Prior experience working with Opera or a related system an asset Fluency in English; additional languages...Front officeHourly payPermanent employmentFull timeShift work$74k - $76k per year
...combination. Job Description Join our Front Office leadership team as a Royal Service... ...is passionate about service excellence, operational efficiency, and colleague development.... ...lead and mentor a team of Royal Service/Switchboard agents, champion guest satisfaction...Front officePermanent employmentFull timeWork at officeFlexible hoursShift work$29.43 per hour
...combination.Representing Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk. Lead, teach, coach and inspire colleagues while being committed to helping the hotel become one of the world's finest...Front officeHourly payPermanent employmentFull timeFlexible hoursShift workNight shift$26.04 per hour
...demonstrating leadership values, and supporting operational systems and administrative duties as... ...2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal... ...an asset Excellent knowledge of Micros-Opera PROPERTY Manager Strong working Knowledge...Front officeHourly payPermanent employmentFull timeWork at officeLocal areaShift work$75k - $83k per year
...interaction is an opportunity to create a lasting memory. As Front Office Manager, you will lead a passionate team dedicated to delivering... .... You will be responsible for overseeing all front office operations, ensuring seamless arrivals, departures, and guest experiences...Front officePermanent employmentFull timeContract workShift workNight shift$22 per hour
...ROLE & RESPONSIBILITIES A smooth and correct administrative operation A correct and up-dated data base within the system Welcoming... ...Setting up and maintaining ongoing training programs in the Front Office department Familiar with all related company documentation and...Front office$65k - $67k per year
...in guest service. Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and... ...but are not limited to the following: Lead the Front Office team in delivering professional, friendly, and engaging service...Front officePermanent employmentFull timeShift work$20 per hour
...alpine vistas What can you expect? The Front Desk Supervisor is in a visible role and... ...via overseeing the hotel front desk operations. This role ensures guests’ expectations are... ...but not required. Able to use Microsoft Office products, PMS (Maestro or similar), and...Hourly paySummer workWork at officeFlexible hoursNight shiftWeekend work- Job Responsibility: Our Busser plays an integral role within the restaurant assisting with the guests' arrival by preparing table settings, filling water glasses, cleaning tables and above all provides guests with a positive dining experience. Duties and Responsibilities: ...Permanent employmentImmediate startFlexible hours
- ...looking for a proactive individual who thrives in a fast-paced office environment and is ready to make an impact. Key Qualifications... ...Providing accurate quotes to clients Handle day-to-day office operations, including responding to phone calls and emails with...Work at office
- ...approving Residential Parking Permits. You will also be required to work with an electronic ticketing system. Knowledge of Microsoft Office programs and/or enforcement related software will be an asset for this position. You are a uniformed presence in our community and...Long term contractPermanent employmentFull timeTemporary workWork at officeLocal area
$18 per hour
...staff events all season long A chance to enjoy the alpine vistas Gondola Operator Level 2's are in a highly visible role and provide an outstanding experience for guests via the safe and efficient operation of the Gondola, the center of transportation to the Village and Goat’s...Summer workRelocationFlexible hoursNight shiftWeekend work$19.76 per hour
...Providing candidates have Level 1-3 Certifications for Aquatic Facility Operator the rate of pay will vary. Note : The official contract... ...chemicals, testing agents, other pool related products for the operation of the facility Conduct and maintain accurate records of all...Hourly payPermanent employmentFull timeContract workShift work$18 per hour
...under pressure in a fast-paced environment Previous hotel front office experience or education completed within hospitality sector... ...the shift. Ability to sit for extended periods while operating the switchboard and completing administrative tasks. Repetitive hand, wrist...Front officeFull timeWork at officeShift workAfternoon shift1 day per week- ...work arrangement of 3 days in office and an opportunity for 2... ...FA will partner closely with operational leaders in all aspects of the... ...variable models to stay out front of risks that may adversely impact... ...approval process, assisting operations teams with authorization for...Full timeWork at officeRemote workWeekend work
- ...security. You will have knowledge of all Front Office responsibilities. You will find success in... ...is imperative including applications in Opera, CloudPM, Windows, MS Word and MS Excel.Experience... ...at the Front Desk.Prolonged use of hotel operating systems to complete nightly financial...Front officeFull timeWork at officeShift workNight shiftAfternoon shift
$25.75 per hour
...Services Coordinator provides the logistical, administrative, and operational support required for events supported by the Audience... ...Coordinator (ASC) position handles various functions of the Box Office and Front of House departments to achieve event and public engagement objectives...Hourly payFor contractorsSummer workCasual workWork at officeFlexible hoursRotating shiftWeekend work- ...ensuring exceptional guest experiences, operational excellence, and strategic development... ...provides direct leadership and oversight for Front Office, Fairmont Gold, VIP team and is pivotal... ...to the following: Oversee the daily operations of Front Office, Fairmont Gold, VIP...Front officePermanent employmentFull timeShift work
$25 per hour
...Qualifications Previous experience in Royal Service, Guest Services or Front Desk is an asset Member of Les Clefs d’Or an asset Complete... ...simultaneously Strong computer skills with a knowledge of Front Office systems Must be able to stand throughout shift while typing and talking...Front officeHourly payPermanent employmentFull timeShift work$20.18 per hour
...monitoring Reservations voicemail regularly Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met... ...: Previous reservations or sales experience is an asset Opera Property Manager System (PMS) and Central Reservations System (...Front officeHourly payPermanent employmentFull timeShift work$18.64 per hour
...Centre is looking for a Building Services Worker (Female) to perform essential front line custodial services and care-taking duties, ensuring a high quality environment for all of the public and office areas inside buildings across campus. Roles and Responsibilities...Hourly payFor contractorsWork at officeShift workRotating shiftAfternoon shift- ...hospitality, craft and creating unforgettable experiences together, from front of house to the kitchen and behind We're not just a restaurant -... ...organization of the bar area, ensuring it’s fully stocked and operational throughout your shift. Stay up-to-date with our beverage menu...Flexible hoursShift work
$21.5 per hour
...including Lake Louise and Moraine Lake. Operate a range of hotel vehicles including... ...Operational Support Communicate clearly with Front Desk, Expeditions, and Guest Services... ...and scheduling. Support Guest Services operations during peak periods, including assisting...Hourly payPermanent employmentFull timeContract workLocal areaShift work$83k - $87k per year
...experience & education Job Duties Include: Oversee Fairmont Gold operations, ensuring the highest level of guest satisfaction and adherence to Fairmont Standards. Collaborate with In-Room Dining, Front Office, Housekeeping, and other departments to deliver seamless service...Front officePermanent employmentFull timeWork at officeShift work- ...de Cuisine, you are the driving force behind the daily culinary operations of your venue, bringing together creativity, consistency, and leadership... ...experience. Collaboration & Culture Partner closely with front-of-house leadership to ensure seamless service and a cohesive...Permanent employmentFull timeSeasonal workShift work
$60k per year
...ensure training materials are current, accessible, and aligned to operational needs. Producing a monthly training and learning &... ...relevant systems. Human Resources Support: Assisting with front desk duties, including sign-ins, pass requests, and uniform distribution...Full timeSummer workCasual workSeasonal workFlexible hoursNight shiftWeekend work$20.58 per hour
...special requests, and comfort throughout the ride Coordinate with operations staff to ensure smooth departures, arrivals, and guest flow... ...with a strong focus on customer service Comfortable speaking in front of groups and providing clear instructions Previous passenger transportation...Hourly payPermanent employmentFull timeSeasonal workLocal areaFlexible hoursShift workDay shift$21 per hour
...Supervisor, you are a visible leader, an operational anchor, and a wellness ambassador. You... ...brand values at all times. Daily Operations & Facility Oversight Oversee day-to-... ...strategic projects. Collaborate with Front Office, Guest Services, Housekeeping, Engineering...Front officeHourly payPermanent employmentFull timeContract workSummer workShift work$17 per hour
...by working alongside and supporting the front-of-house service team. Reporting to the Restaurant... ...to ensure a high level of service and operational excellence are achieved. Employment... ...knowledge of food and beverage operations including dining reservations. Top candidates...Full timeShift workAfternoon shift1 day per week- ...Manager. This position is responsible for overseeing daily kitchen operations, managing inventory, optimizing food and labour costs, and... ...with company values. The Chef de Cuisine works closely with the front-of-house team to maintain seamless service and is an active participant...Long term contractFull timeTemporary workFlexible hours
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