User Experience Research Intern

At Super.com we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team. For our employees, Super.com is more than just a workplace - it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth. We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com we’re here to make every day Super. Term: This internship is for the Winter Term: January 4, 2027 - April 30, 2027

WHAT’S IT LIKE TO INTERN AT SUPER.COM

Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well-connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone.

ABOUT THIS ROLE

The User Experience Research (UXR) Team, part of the larger Product Design team, provides the company with strategic insights on our customers’ needs, desires, and friction points. UXR’s ultimate goals are to truly know our customers, inform better product decisions, and to identify strategic opportunities for the company. The team does this through a variety of mixed methods including participant interviews, unmoderated usability tests, moderated usability tests, workshops, and surveys. If you are curious, love experimentation, and have a strong desire to learn about people and what matters to them, this is the internship opportunity for you!

WHAT YOU’LL BE WORKING ON:

• Assist in designing and executing research studies, while collaborating with fellow researchers, PDs, and PMs
• Manage operational aspects of the research process including screening, recruiting and scheduling participants
• Partner cross-functionally with Product Designers, Content, and PMs to ensure research questions map to real decisions on the roadmap
• Develop research plans, moderator guides and other research materials needed to facilitate research, with team oversight and collaboration
• Leverage AI to transcribe, tag, and synthesize findings
• Analyze, synthesize findings and identify themes
• Document findings and clearly communicate recommendations to design counterparts and stakeholders
• Update and tag the research repository to ensure work is accessible
• Participate in research rituals and meetings

WHAT WE’RE LOOKING FOR:

• You have grit, are motivated and inquisitive
• You can simplify many varying points of view into clarity
• You are methodical and experimental
• You can prioritize initiatives and move fast with intention
• You are data driven, objective, and curious about the truth
• You are empathetic and deeply care for our customers
• You are articulate, succinct, and can communicate problems and solutions clearly
• You are humble and want to learn and grow

WHAT WE OFFER:

• Home Office Setup Allowance: $300 one-time
• Friday UberEats Allowance: $25/week
• Learning & Development Allowance: $300/ per term
• Fitness/Wellness Allowance: $120/per term

Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week. We’re a remote-first company, but you’re always welcome to join us at our head office on 260 Queen Street West in Toronto. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company - wide game nights and events. While optional, these are great ways to build connections and make the most of your Super.com experience. At Super.com we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.