ITSM Senior Analyst at Scotiabank
Scotiabank
Drive IT service management excellence as a Senior Analyst with Scotiabank in Toronto, Ontario. Leverage your analytical skills to enhance governance and improve process efficiency. Scotiabank seeks a Senior Analyst to join their ITSM team in a collaborative environment. This role involves designing governance models, creating essential documentation, and analyzing processes for improvements. Engage with various teams to prioritize technical and business requirements, ensuring that projects align with the bank's risk culture and operational effectiveness. Key Responsibilities:
- Design and update ITSM Governance Model
- Create and maintain governance documentation
- Conduct process and governance analysis
- Collaborate with stakeholders to improve processes
- Champion ITSM culture across teams
- Fluency in English and Spanish (asset)
- Experience in software development or operations
- Understanding of ITIL and ITSM frameworks
- Familiarity with Agile and DevOps methodologies
- Knowledge of process analysis techniques
Vacancy posted 2 days ago
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