Field Service Engineering Representative

Job Responsibility:

Field Service Engineering Representative

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Americas Service Sales Manager

Your role and responsibilities

Reporting to the Service Manager for the province of British Columbia, the Field Service Engineering Representative will be responsible executing the maintenance activities, troubleshooting and resolving the customers' operational problems and optimizing the performance of harbor crane automation systems on various types of cranes to include Ship-to-Shore Cranes and Rubber Tired Gantry(RTG). Develop crane control software applications for PLC(Programmable Logic Controllers) and HMI(Human Machine Interface) panels. Tasks: • Adhere to the ABB Health & Safety policies for all assigned jobs. • Lead and/or participate as part of a larger team in new and retrofit projects and commissioning service jobs. • Travel to customer sites, on a planned or urgent basis, to troubleshoot and resolve equipment operational issues, with support from the extended team of ABB subject matter experts when required. The goal would be to ensure the cranes system is operational and meeting performance, availability and utilization targets. • Prepare job plans and plan activities accordingly in collaboration with the assigned Service Project Manager. • Prepare and present service reports with recommendations to customers based on services provided. • Implement services for cranes systems to optimize the operation and/or availability of the equipment. • Program variable frequency converters with logic specific for crane motions, upgrade projects for obsolete electrical and automation system on old cranes. Setup and commission computer system for Crane Maintenance systems and remote monitoring stations. • As required, coordinate team meetings/discussions with ABB subject matter experts to: Analyze the equipment performance (uptime, maintenance, failures) that the customer is experiencing; Institute operational & maintenance improvements ; Review operational parameters in dealing with specific customer equipment issues. • Offer reliable, courteous, prompt, and professional customer service at all times. • Assist customers in obtaining support for any products which are not part of their area of expertise. • Identify opportunities for ABB to provide additional value to customers.

Qualifications for the role

• Electrical Engineering degree or Technologist Diploma.
• Five years' experience in the position offered or installing, servicing, or commissioning electrical and automation systems.
• Experience in electrical systems of cranes or developing heavy machinery application software for electronics and power electronics equipment to include programmable logic controllers(PLC), human machine interfaces(HMI), and variable frequency drives(AC/DC).
• Experience with operating switchgear equipment or installing and commissioning computer networks for heavy machinery systems.
• Requires up to 75% travel, including weekends and holidays for extended durations.
• Valid driver's license, access to a vehicle and availability to travel outside of local area.
• Strong abilities with MS Office (Word, Excel, PowerPoint).
• Ability to work under an unsupervised environment.
• Good communication skills in both French and English (oral and written).
• Maintenance orientated, with strong mechanical aptitude.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.