Senior UX Designer

Position: Senior UX Designer

Location: Toronto, ON (Hybrid)

Job ID#: RQ11247 

Duration: 8 Months

Role Overview

The Senior User Experience (UX) Designer is responsible for delivering human-centered design solutions that are useful, usable, and desirable. This role brings a strong understanding of user needs and behaviors to inform design decisions and supports the development of intuitive, accessible, and effective digital services.

The UX Designer works across all phases of product delivery, bridging research and design, and collaborating closely with product managers, developers, and stakeholders to prototype, validate, and refine solutions.

Key Focus Areas:

• Prototyping and iteration
  


• User journey mapping
  


• Experience optimization
  


• End-to-end service design
  

Key Responsibilities

User Experience Design

• Apply UX design best practices to develop high-quality, user-centered solutions
  


• Design for mobile-first and responsive environments
  


• Iterate designs based on feedback and insights
  


• Ensure alignment with accessibility standards and recognized design system principles
  

User Research & Validation

• Plan and facilitate user research and usability testing activities
  


• Translate research insights into actionable design recommendations
  


• Conduct activities such as:
  




• User interviews
  


• Journey mapping
  


• Persona development
  


• Usability testing
  


• Produce key research outputs (scripts, synthesis, findings reports)
  

Service Design & Delivery

• Lead and support end-to-end service design activities
  


• Develop prototypes and validate solutions with end users
  


• Identify opportunities to improve user journeys and service interactions
  


• Contribute to continuous improvement across the product lifecycle
  

Collaboration & Stakeholder Engagement

• Collaborate with cross-functional teams (Product, UX, Development)
  


• Facilitate communication between business and technical stakeholders
  


• Support Agile delivery using SCRUM or similar methodologies
  


• Provide design direction and clearly communicate concepts to stakeholders
  

Deliverables

• User personas and journey maps
  


• Wireframes, prototypes, and design concepts
  


• Usability testing plans and results
  


• User research findings and insights reports
  


• Recommendations for experience improvement and optimization
  

Qualifications

User Experience Design

• Extensive experience using UX design best practices for solution design
  


• Strong understanding of mobile-first and responsive design
  


• Ability to iterate designs efficiently
  


• 3+ years of experience in complex project environments using Agile (SCRUM) methodologies
  


• Degree or diploma in graphic design; or related education in usability or human-computer interaction is an asset
  


• Experience facilitating user research and usability testing (accessibility testing is a plus)
  

Relationship Management

• Strong communication and mediation skills with business and technical teams
  


• Experience supporting projects across delivery phases (Discovery, Alpha, Beta, Live)
  


• Ability to collaborate effectively within balanced teams
  

Technical Skills

• Proficiency in UX tools such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin
  


• Knowledge of HTML5, CSS3, and JavaScript frameworks (React, Angular, NodeJS) is an asset
  

Soft Skills

• Strong communication and presentation skills
  


• Ability to clearly explain design processes and solutions
  


• Strong interpersonal and negotiation skills
  


• Excellent analytical, problem-solving, and decision-making abilities
  

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
   


2. Recruitment: Find The Right People You Need
   

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to provide the expert technical staff needed to solve challenging business and IT problems. IT leaders in reputable organizations across Canada rely on Symbiotic Digital to help staff difficult assignments with proven experts evaluated through our QMS (Quality Management System) Staff Development Model. We are a 100% Indigenous-owned company.

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