Office Manager

Join Our Team!

At the Rothesay Family Health Clinic, our dedicated team plays a vital role in our patients' healthcare journey. We are committed to providing an exceptional experience for every patient. If you thrive in a fast-paced environment, have a passion for healthcare, and enjoy collaborating in a team setting, we'd love to have you on board!

The Opportunity:

The Rothesay Family Health Clinic, is seeking a full-time Office Manager to join their team in Rothesay, NB.

This opportunity is meant for an individual who has experience working as an Office Manager within a health care setting. If you consider yourself to be a strong communicator who is organized and compassionate, and you are an innovated person who loves taking initiative, this may be the perfect opportunity for you!

Key Responsibilities, as required/applicable:

Clinic Operations

• Oversee daily clinic operations to ensure efficient and timely service.
• Primary contact for staff scheduling and payroll/benefits administration.
• Maintain and support EMR systems; provide basic IT/EMR user support and troubleshooting.
• Monitor workflows, remove barriers, and optimize resources to improve access and service quality.
• Coordinate facility cleaning/maintenance and liaise with landlords, vendors, and service providers.
• Manage procurement and inventory for medical/office supplies and equipment.
• Resolve operational patient concerns and escalate to physicians as appropriate.
• Support financial tracking and reporting (A/R, expenses, cost vs. revenue).
• Manage medicare reconciliation.
• Other duties as assigned.

People Leadership & HR

• Manage staffing schedules, vacation planning, and daily coverage adjustments.
• Coordinate payroll and timekeeping administration.
• Support recruitment, onboarding, and offboarding.
• Maintain orientation and training processes; identify ongoing learning needs.
• Facilitate staff meetings and promote a collaborative, patient-focused culture.
• Support conflict resolution.
• Maintain job descriptions and clinic policies.
• Conduct staff check-in's along with performance management and evaluations.

Quality, Compliance & Safety

• Identify and communicate operational risks, issues, and improvement opportunities to leadership.
• Promote continuous improvement and consistent clinic policies/processes.
• Ensure compliance with applicable regulatory requirements.
• Oversee quality reporting and internal performance metrics.
• Maintain and improve clinic safety protocols and practices.
• Opportunity for quality improvement research initiatives
• Other related duties as required.

Experience/Education Required:

• 2+ years of experience in office management or administrative leadership (healthcare preferred).
• Post-secondary education in business or health administration (or equivalent combination of education and experience).
• Demonstrated leadership experience with the ability to coach and mentor staff
• Familiarity with medical terminology.
• General knowledge of the New Brunswick medical system is an asset.

Qualifications:

• Strong computer proficiency, including EMR systems and MS Office
• Excellent documentation skills and attention to detail.
• Strong communication and interpersonal skills.
• Proven problem-solving and conflict resolution abilities.
• Ability to foster open communication and teamwork.
• Compassionate, patient, and professional demeanor.
• Self-motivated with the ability to work independently and collaboratively.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High level of discretion and commitment to confidentiality.
• Due to operational needs, proficiency in English is required; proficiency in French is considered an asset.

Working Conditions & Location:

• The Office Manager position requires availability to work on-site from Monday to Thursday 8:00 a.m. to 4:30 p.m. and Friday 8:00 a.m to 1:00 p.m. (excluding evenings, weekends and STAT holidays).
• The successful candidate will be expected to primarily work on-site.
• The clinic's team currently includes five physicians, one RN and 3 administrative support staff members.
• The clinic is located at 122 Hamptom Rd. Rothesay, NB.

Why you should join our team:

Apply for an exciting opportunity to join a positive, collaborative healthcare team where your contributions are valued and your well-being is supported. As a member of our team, you will benefit from:

• A professional, positive, and inclusive work environment that promotes wellness and work-life balance.
• An opportunity to help build and shape a growing medical practice.
• Competitive salary.
• Vacation (flexible, not pre-determined).
• Paid sick/personal days.
• Additional paid time off between Christmas and New Year's.
• No evenings and weekends.
• Office closed on all STAT holidays.
• Free on-site parking.

Compensation:

We offer a competitive compensation package within the range of $30-35 per hour. Placement within the range will be determined based on the successful candidate's experience, qualifications, and relevant skills.

Estimated start date: As soon as positible.

Application deadline: Friday, September 11th 2026

Candidates will be evaluated on a rolling basis until the position is filled.